Household rubbish

We collect general household waste from all households in New Forest every week. Your rubbish is collected in black plastic sacks, or from your communal general rubbish bin if you live in flats.

Black rubbish sacks are for general rubbish that cannot be collected for recycling.

You can check your household rubbish collection day by using our online postcode lookup below.

On this page:

Coronavirus changes to household waste collections

Putting out waste if you have coronavirus

The way you put out your black sacks or clear sacks for collection must change if you or anyone in your household:

  • has confirmed coronavirus
  • has symptoms of coronavirus
  • is self-isolating.

Double-bag your personal waste.

  • Put personal waste such as used tissues and disposable cleaning cloth in a bag, then in a second bag. 
  • Tie these bags securely and keep separate from other waste in the rooms where you are self-isolating.
  • Put these bags into your black sack for collection.

Do not put your sacks out for collection for at least three days.

  • For example, if you have filled/tied a bag on Monday and your collection is on Thursday, you can put that bag out for collection on Thursday morning.
  • If you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week.

Reduce the amount of waste

Many households are putting out more waste than usual. You can help us by not using regular collections to dispose of:

  • DIY waste  
  • un-bagged waste
  • furniture or electrical items.

Order more black or clear sacks

You can buy more sacks from our Information Offices, some of which have re-opened. Check which offices are open and the opening times before you travel.

What we collect

You can use your black rubbish sack for most general household waste that you cannot put in your clear recycling sack.

Do not use black rubbish sacks to dispose of:

  • garden waste
  • electrical items
  • batteries
  • hazardous waste (such as asbestos)
  • bulky household items
  • knives
  • tins of paint (unless completely empty).             

You can recycle garden waste though our garden waste collection service or you can take it to the tip.

You can dispose of bulky items or furniture through our bulky household waste collection service or you can take it to the tip.

Batteries can be recycled at many retail outlets.

The other items listed above can also be taken to the tip.

You can recycle glass bottles and jars through your black box or communal bin, or take it to a community recycling bank.

Sharp items

Broken glass and ceramics should be wrapped securely before being placed in your black sack.

Medical syringes should never be placed in the black refuse sack, even if you believe they are securely wrapped or contained. The council provides a free healthcare waste collection service for this type of waste.

How we collect

Your general household waste is collected in black plastic sacks, or from your communal general waste bin if you live in flats.

We deliver 26 black plastic sacks to each property every six months.

For operational reasons, the exact dates for sack delivery may vary. You can check when to expect your sack delivery by downloading the schedule below.

Icon for pdf Black and Clear Sacks Delivery Schedule [37.15KB]

You can purchase extra sacks at your local Information Office, or call customer services on 023 8028 5000 or email Delivery is between seven and ten working days.

You can also purchase non-council black sacks from a supermarket or other retailer.

What to do on collection day

Rubbish sacks are collected every week, on the same day as your clear recycling sacks.

Fill your black sack with general household waste and tie it securely, to prevent waste from spilling from sacks and attracting pests.

Put out your sacks at the edge of your property no earlier than 6pm the day before, and by 6am on your collection day.

You can help your collection team by ensuring that parked cars are not restricting access to your road.

Wildlife and black sacks

If your property is in an area accessible to commoner's livestock, keep your sacks inside your gate or cattle grid to help prevent harm to grazing animals and wildlife.

If you are concerned about animal strikes, you can put your black sacks in a traditional dustbin at the boundary of your property. Our collection team will remove the sacks and replace the lids. We cannot empty a wheelie bin. If you have a wheelie bin, please remove your rubbish sacks before your collection is due.

Your rubbish is your responsibility before it has been collected. If animals split the sacks, it is your responsibility to clear it up. If our collection team spills the contents of the sack, they will clear it up.

Missed collection

If your black sacks were not collected, you can contact us to report a missed collection.

Bank holidays

Black sack collections will still take place over the Easter and summer bank holidays.

Some changes are made to black sack collection days at Christmas and New Year. These will be published on the find my collection day page at the beginning of December. Details will also be printed on your black sacks, and published in the local press and on social media.

If you need help

Residents who are unable to put their sacks out at the edge of their property due to a disability, illness or injury can contact us to request an assisted collection.

For updates on assisted collections and other waste collections, follow us on Twitter.

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