Residents survey

In September through to November 2022 we carried out a survey with our residents.

The survey asked questions about the local area and a range of council services to help our understanding of what is most important to our residents and tailor our services to meet the needs of local people.

Initial results

The survey showed strong performance against national benchmarks, along with some areas for improvement identified.

Headline findings of the survey include:

96% of residents feel very or fairly safe in their local area in the day, and 73% after dark
93% of respondents are satisfied with the area as a place to live
89% feel their local area is a place where people get on well together
82% of people who contacted us about an inquiry or problem found it easy
93% use the internet (non-work use)
75% feel worried about the impact of climate change
66% agree that we could do more to encourage households to recycle more
78% are satisfied with the way we run things
66% of respondents feel that the council keeps residents well-informed about the services it provides
74% trust us a great deal or fair amount

The report with initial results can be viewed below:

Download and view the resident insight report

Download and view a graphic of some of the results

Ways to give us your views

You can give us you views in the following ways:

sign up to receive residents emails and hear about other consultations you can take part in
contact customer services
give us your feedback, comments and complaints
message us on social media
contact your councillor