Residents who live in council properties can contact us to report when repairs are needed.
We also publish information about maintenance of council homes and self-help repair advice for tenants.
On this page:
We have taken the decision to adapt our maintenance and repairs services by prioritising work within our available resources.
With immediate effect only essential maintenance and repair activities will be undertaken within tenant's homes.
These include:
If tenants have a routine repair booked relating to the inside of their home, we'll be contacting them shortly to let them know this has been cancelled.
We understand this may be disappointing to hear but we want to reassure tenant's that we're taking these steps as a result of the ongoing pandemic and the need to prioritise our work within our available resources.
Regular updates on impact to services will be published on our website and when we're able to resume full services, please contact us regarding your cancelled repair.
External property repairs will continue to be offered where resources allow and prioritised to the most vulnerable within our communities.
Annual safety checks and fire safety work will continue to be offered as normal.
Council Housing Maintenance staff will actively be enforcing social distancing guidance when undertaking essential visits to tenant's homes and will continue observing regular hand washing and hygiene regimes in accordance with guidance.
If you can smell gas or suspect a gas leak, call the National Gas Emergency Service first on 0800 111 999. Have your postcode ready. You must also call the council using the phone numbers below.
Contact us right away to report an urgent repair to your council home or communal area.
Report an urgent repair outside office hours by calling 023 8028 5250 or 07771 259098.
During office hours, report an urgent repair by calling 023 8028 5222. The Housing Support Hub is open on Monday to Thursday between 8.30am and 5.15pm, and on Friday between 8.30am and 4.45pm.
The time taken to respond to your request depends on the nature of the repair. We prioritise repairs as per the categories below.
| Repair Types and Response Times | Repair Details |
|---|---|
| Emergency: three hours | This is to make a situation safe or perform temporary repairs. This work is necessary to prevent danger to life or extensive damage to property, or if the problem will have an adverse effect on a medical need. |
| Urgent: 24 hours | This is to prevent suffering undue inconvenience or further damage to property. Urgent repairs include:
|
| Priority: five working days | These are repairs that may affect the comfort of residents and are likely to cause damage to the property if not carried out. Priority repairs include:
|
For information on our cyclical and maintenance programmes, visit our page on maintenance of council homes.
Council tenants have responsibilities for their homes. This means that some repairs are your responsibility and you may be liable to pay for them.
For routinely charged minor repairs such as lost keys and broken windows, we will apply a fixed charge payment (including VAT) as set out below.
For more information on the responsibilities of tenants, refer to our Maintenance and Repair Policy.
You may wish to carry out checks or attempt minor repairs yourself. To provide guidance for certain types of repair, we have a series of self-help videos and leaflets.
For more detailed information on our repair policy, download our Housing Landlord Services Maintenance and Repairs Policy 2019 below.
Housing Landlord Services Maintenance and Repairs Policy 2019 [445.58KB]
You can also download our Asset Management Strategy below.
Asset Management Housing Strategy 2020-24 [3.84MB]
For any further help or information, contact the Housing Support Hub by email to housing.supporthub@nfdc.gov.uk
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