Council housing is subject to routine maintenance, as well as planned repairs and improvements. We also offer advice to council tenants if you wish to make minor changes to your property.
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Update 6 April 2021: Housing Maintenance have kept essential services going despite the challenges presented by COVID-19. Our priority now is to resume normal maintenance and repair services to our tenants, alongside dealing with a backlog of empty council properties that require repair in order to make them available for letting to those within our communities in urgent need of housing. In light of the continuing pressures, there will be some changes to our usual services.
With effect from 12 April we will be resuming all maintenance and repair activities within tenants' homes.
Residents are now able to log non-urgent repairs or rearrange cancelled work with advanced appointments offered from 12 April.
We do anticipate an increase in demand on our Housing Customer Services team and would recommend reporting your repair via our online reporting tools. Please bear with us and we will respond as quickly as we can.
Council Housing Maintenance staff will continue actively enforcing social distancing guidance when undertaking visits within tenants' homes, wearing a face covering and observing regular hand washing and hygiene regimes in accordance with government guidance.
We have taken the decision to temporarily suspend the internal painting of walls when we re-let a council property in most cases and will be gifting decorating packs to incoming tenants in the interim period.
We understand this may be disappointing, but our priority is to get empty homes let without delay to those in urgent need of housing.
The ongoing situation will be kept under strict review.
Cyclical maintenance refers to routine, periodic maintenance of council-owned properties. It is written in your tenancy agreement that you must give us access to your home to perform this maintenance. If you do not, this may lead to legal proceedings to gain access and force entry to fulfil our legal obligations.
These are the annual gas safety checks to council-fitted appliance such as boilers and fires. This will be carried out by our own Gas Safe registered engineers.
This is a five-year inspection of the property's electrics. This will be carried out by our own NICIEC registered engineers.
We will maintain all smoke and heat detectors, and carbon monoxide alarms. This is also completed as part of our yearly inspection.
All lifts and stairlifts within our properties will be serviced and maintained in accordance with legislative servicing and inspection regimes.
We will inspect your home every five years to assess its condition, and identify any health and safety concerns or work required.
We have a dedicated team who plan the major repairs and improvements to your property. These improvements are planned for within a maintenance programme and include replacing kitchens, bathrooms, doors, windows, and boiler and heating systems.
Our Housing Maintenance Asset and Compliance team are proud to be members of the Association of Safety and Compliance Professionals (ASCP).
To make your council property more of a home, you might want to make changes or do some DIY. But it's important that you don't start any work without talking to us first.
We are happy for you to make minor changes without our permission like decorating, changing carpets or putting up shelves. For anything else, you'll need to let us know what you want to do and receive written permission before you begin.
If you require adaptations to your home, see our private housing page for further information on Disabled Facilities Grants.
Complete the Tenant Improvement and Alteration form. Once received, we will acknowledge receipt and respond within 28 working days. Our decision to approve or decline an application may require a home visit or survey.
Should you need any further information, email us at email@example.com
For more detailed information on our repair policy, download the document below.
You can also download our Asset Management Strategy below.
We offer self-help advice and videos if you would like guidance on making minor improvements to your home.