Maintenance of council homes

We maintain and perform repairs and improvements on our council houses. We also offer advice to council tenants wishing to make minor changes to their property.

We also publish information about repairs to council housing and self-help repair advice for tenants.

On this page:

Coronavirus information

Maintenance and repairs

Council Housing Maintenance staff will continue actively enforcing social distancing guidance when undertaking visits within tenants' homes. We will continue to wear face coverings and observe regular hand washing and hygiene regimes in accordance with government guidance.

Cyclical maintenance

Cyclical maintenance is the routine, periodic maintenance of council-owned properties. It is written in your tenancy agreement that you must give us access to your home to perform this maintenance. If you do not, this may lead to legal proceedings to gain access and force entry to fulfil our legal obligations.

Gas safety inspection

These are the annual gas safety checks to council-fitted appliance such as boilers and fires. This will be carried out by our own Gas Safe registered engineers. 

Electrical safety inspection 

This is a five-year inspection of the property's electrics. This will be carried out by our own NICIEC registered engineers. 

Smoke and carbon monoxide inspections 

We will maintain all smoke and heat detectors, and carbon monoxide alarms. This is also completed as part of our yearly inspection.

Lifts and stairlifts

All lifts and stairlifts within our properties will be serviced and maintained in accordance with legislative servicing and inspection regimes. 

Stock condition surveys

We will inspect your home every five years to assess its condition, and identify any health and safety concerns or work required.

Planned maintenance

We have a dedicated team who plan the major repairs and improvements to your property. These improvements are planned for within a maintenance programme and include replacing kitchens, bathrooms, doors, windows, and boiler and heating systems.

Our Housing Maintenance Asset and Compliance team are proud to be members of the Association of Safety and Compliance Professionals (ASCP).

Tenants' improvements and alterations

If you want to make changes or improvements to your home it's important that you talk to us before starting any work.

We are happy for you to make minor changes without our permission like decorating, changing carpets or putting up shelves. For anything else, you'll need to let us know what you want to do and receive written permission before you begin.

If you require adaptations to your home, see our private housing page for further information on Disabled Facilities Grants.

How to ask for permission

Complete the Tenant Improvement and Alteration form. Once received, we will acknowledge receipt and respond within 28 working days. Our decision to approve or decline an application may require a home visit or survey.

Should you need any further information, email us at

Further information

For more detailed information on our repair policy, download the document below.

Icon for pdf Housing Landlord Services Maintenance and Repairs Policy 2019 [445.58KB]

You can also download our Asset Management Strategy below.

Icon for pdf Asset Management Housing Strategy 2020-24 [3.84MB]

We offer self-help advice and videos if you would like guidance on making minor improvements to your home.

ASCP corporate member logoGas Safe register logoNICEIC approved contractor logo


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