Paying rent

The quickest and easiest way to pay your rent is through our online form.

Other ways you can pay

There are several other ways to pay your rent. Whichever method you use, you should always make sure you pay in advance.

Direct Debit

We recommend paying by Direct Debit. This is the easiest way to pay. You can download the Direct Debit mandate form below or set it up online.

Icon for pdf Direct Debit mandate form [239.46KB]

You should print this form and complete it by hand. You can then take it to any of our Information Offices, for the attention of the housing business development team. Alternatively, you can send it by post to:

Housing Business Development
New Forest District Council
Appletree Court
Beaulieu Road
SO43 7PA

Collection dates for direct debits during 2021/22

We collect rent payments on either the 1st or the 15th day of the month, depending on your chosen date. If the collection date falls on a weekend or bank holiday, payment will be collected the next working day.

1st of the month15th of the month
1 April 202123 April 2021
4 May 202117 May 2021
1 June 202115 June 2021
1 July 202115 July 2021
2 August 202116 August 2021
1 September 202115 September 2021
1 October 202115 October 2021
1 November 202115 November 2021
1 December 202115 December 2021
4 January 202217 January 2022
1 February 202215 February 2022
1 March 202215 March 2022

Automated payment by phone

You can make an automated payment via telephone, using a debit or credit card, by calling 0300 456 0626. 

We cannot accept payments using American Express, Diners or Electron cards.

Swipe card

You can pay using a swipe card at any PayPoint location. For details, see the PayPoint website.

To request a swipe card from us, call 023 8028 5222 or email

Online banking

You can use online banking, standing order or BACS to pay your rent. Make sure you use these details:

  • Sort code: 30-80-63
  • Account number: 29293160
  • Name: NFDC Collection Account
  • Reference: This is your seven-digit tenancy reference number.

In person

You can pay your rent in person at any of our Information Offices

Help to pay

If you are on a low income and need help to pay your rent, you may be entitled to support. Find out how to apply for housing benefit.

Dealing with arrears

If you fall into arrears, do not delay contacting us. You can call us on 023 8028 5222 or email

Whether your arrears are due to missed payments, a pending Housing Benefit or Universal Credit claim, or something else, we can find a way to help you.

If we contact you about arrears, do not ignore our letters. Our aim is to support you and find a way to help you clear the debt and avoid future arrears. Each decision will be based on your personal circumstances.

If you rent a garage and are in arrears, see our garages page.

Got a question?

If the information above hasn't helped, there are a few ways you can get in touch with us:

  • Fill out our online contact form
  • Email us at
  • Call 023 8028 5222            

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