Paying rent
The quickest and easiest way to pay your rent is through our online form.
There are several other ways to pay your rent. Whichever method you use, you should always make sure you pay in advance.
Pay by Direct Debit
We recommend paying by Direct Debit. This is the easiest way to pay. You can download the Direct Debit mandate form below or set it up online.
To set up your Direct Debit online you will need your 7-digit tenancy number. This can be found on your initial rent card letter or any rent statement.
If you cannot find your tenancy number, please email housing.business@nfdc.gov.uk or call 02380 285 222 and speak to a member of the housing team who will be happy to assist you.
Direct Debit mandate form (PDF) [239KB] (opens new window)
You should print this form and complete it by hand. You can then take it to any of our Information Offices, for the attention of the housing business development team. Alternatively, you can send it by post to:
Housing Business Development
New Forest District Council
Appletree Court
Beaulieu Road
Lyndhurst
SO43 7PA
Direct Debit collection dates
We collect rent payments on either the 1st or the 15th day of the month, depending on your chosen date. If the collection date falls on a weekend or bank holiday, payment will be collected the next working day.
Automated payment by phone
You can make an automated payment using a debit or credit card, by calling 0300 456 0626.
We cannot accept payments using American Express, Diners or Electron cards.
If you make payments over the telephone our process has changed. You will be transferred to a secure payment line where you will be asked to enter your card details using your telephone keypad.
Online banking
You can use online banking, standing order or BACS to pay your rent. Make sure you use these details:
- Sort code: 30-80-63
- Account number: 29293160
- Name: NFDC Collection Account
- Reference: This is your seven-digit tenancy reference number
In person
You can pay your rent in person at any of our Information Offices.
Help to pay
If you are on a low income and need help to pay your rent, you may be entitled to support. Find out how to apply for housing benefit or claim Universal Credit.
If you have received a migration notice that you need to claim Universal Credit, you can visit gov.uk for more information or you can call the migration helpline on 0800 169 0328.
There is also lots of useful information on support with the cost of living and money matters.
Dealing with arrears
If you fall into arrears, do not delay contacting us. You can call us on 023 8028 5222 or email rents@nfdc.gov.uk.
Whether your arrears are due to missed payments, a pending Housing Benefit or Universal Credit claim, or something else, we can find a way to help you.
If we contact you about arrears, do not ignore our letters. Our aim is to support you and find a way to help you clear the debt and avoid future arrears. Each decision will be based on your personal circumstances.
If you rent a garage and are in arrears, see our garages page.
Rent policies
Affordable rent policy (PDF) [200KB]
Rent setting and service charge policy (PDF) [239KB]
Contact us
If the information above hasn't helped, you can contact us by:
- filling in our online contact form
- emailing us at rents@nfdc.gov.uk
- calling 023 8028 5222
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