10.0 How we prioritise complaints
10.1 To make the most effective use of resources, complaints regarding suspected breaches of planning control will be assigned a Priority Rating depending on the nature of the breach and the degree of harm caused. Individual cases may be re-prioritised as the investigation progresses.
| Priority | Examples of Alleged Breach Of Planning Control |
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| 1 Site visit within 1-2 working days of receipt. | - Unauthorised development/activity which is causing immediate and irreversible harm in the locality.
- Unauthorised works to trees subject of a Tree Preservation Order or to trees in a conservation area.
- Unauthorised works to a Listed Building. Development which is likely to give rise to a serious risk of harm to public health, public safety or seriously compromise highway safety (including a Breach of Condition).
|
| 2 Site visit within 10 working days from receipt | - Stationing a new residential caravan in the countryside (including gypsy sites and travelling show people sites).
- Works not in accordance with a planning permission.
- Householder development.
- Commencement of development (following the grant of planning permission) without discharging 'pre-commencement' conditions - except for issues such as landscaping or means of enclosure, which are unlikely to require immediate action.
|
| 3 Site visit within 15 working days from receipt. | - All other breaches of conditions.
- Changes of use not covered by Priority 1 or 2.
- Earthworks and changes to land levels.
- Display of advertisements.
- Agricultural developments.
- Equestrian related developments.
- Gates, walls, fences.
- Satellite dishes.
- Untidy land. (Note: adverts and fence issues may be increased in priority if highway safety issues are identified).
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