Our pre application advice service is in two parts
We offer 15-minutes free general advice and guidance with a duty planning officer to support you if you are thinking about extending your home or carrying out minor works to your businesses premises.
We will not provide a written record of the advice given and if we feel that you are looking for a level of detail that is best dealt with as a pre-application enquiry we will direct you to that part of the service pre-application advice process.
If you have a query about how to make a planning application, information is available on our website
Before asking to speak to a Duty Officer we would like you to look at our planning advice pages by clicking on the web site links below.
You can also see useful advice on the need for planning permission by clicking on this link to the Government's interactive house on their Planning Portal.
Please note we are unable provide any planning advise relating relating to properties located within the New Forest National Park Authority boundary and you will need to contact them directly. You can check this below
You can book an appointment up to speak to our duty planner up to 14 days in advance. Appointments are available every Tuesday, Thursday and Friday. The Duty Planning Service is available via phone appointment only. To make an appointment please click below
or call us on 023 8028 5345 (option1)
Once you have made the appointment you will receive an email to confirm this, if you do not receive this please contact us to confirm your booking has been made.
The length of an appointment will be 15 minutes and they are available Tuesday, Thursday and Friday from 9.30am to 12.30pm (last appointment is 12.15am). We would encourage you to book in advance, bookings can be made on the day depending on availability.
This service can only be used to provide general advice, if your enquiry can not be dealt with through the duty officer service you will be advised during the call to follow the pre-application advice process instead.
The duty planning officer can assist you with simple questions about the following types of enquiry:
The Duty Planning Officer cannot
If your query does relate to a suspected breach of planning control (for example my neighbour has built a big shed, etc), this should be reported via link below
There is information available on our website on a range topics at https://newforest.gov.uk/planning which may answer your query.