We are able to offer advice on your application before you submit it. This can help to identify issues with your application or the proposed development or when you might need to get specialist advice. It can help us to make a decision once you submit an application.
What type of advice can be offered?
We can offer advice on seven different categories
For details on how to speak to a duty planner please click below
To apply for pre-application advice on any of the other categories you will need to complete the form below, submit the required information and pay the appropriate fee.
When you apply you will be required to submit:
You can submit further information if you feel it will assist and we may ask for further information if felt relevant after looking at your submission.
For the types of pre-application advice we offer we will provide written advice only, other than for strategic sites, with the exception of the duty officer where no written response will be given.
We offer 15-minutes free general advice and guidance with a duty planning officer via a phone appointment to support you if you are thinking about extending your home or carrying out minor works to your business's premises. Appointments will be available every Tuesday, Thursday and Friday.
The duty planning officer can assist you with simple questions about the following types of enquiry:
You can find out more about our Duty planner service
Please note we are unable provide any planning advise relating relating to properties located within the New Forest National Park Authority boundary and you will need to contact them directly. You can check this below
For householder applications (extensions and alterations to residential properties,) we offer householder pre-application written advice from a planning officer.
Businesses seeking to develop their premises may require planning permission. Permission may be required when building new premises, changing the use of existing premises, or extending existing buildings. Certain types of minor changes are permitted without the need to apply for planning permission. You can go to the business section of the Planning Portal website for guidance on what will or will not require planning permission.
The display of advertisements at business or commercial premises is subject to a separate consent process within the planning system. If you wish to display an advertisement or signage at your premises or within its vicinity you may need to obtain Advertisement Consent.
More guidance on adverts and signage can be found here.
Residential Development is categorised in three different types, minor, medium and major.
Residential new build or conversion schemes for 10 to 19 units (with or without additional floorspace)
Residential new build or conversion schemes for 20 or more units
This service is for general enquiries by private owners of Listed Buildings or planning agents acting on their behalf, who wish to seek advice on small scale repairs or whether proposed works to their listed property will require listed building consent.
This service is for those seeking advice on the management of protected trees before submitting a tree work application. Trees are protected if they are growing within a Conservation Area or covered by a Tree Preservation Order.
To find out whether a tree is protected with a TPO, you can either use our map or use the form below.
We offer tailor made Planning Performance Agreements (PPA) which are strongly encouraged for all strategic site proposals. PPA's allow the a two way dialogue between the planning authority and the applicant to agree the range of issues and advice required, considers the most appropriate range of pre application public consultation and agree the timescales for the pre application. If you choice you can enter into a PPA that covers from the initial pre-application enquiry through to the determination or through to the discharge of conditions. Further advice on PPA's is available, but the first stage would be to request an inception meeting with a planning officer. The charges for a PPA will be agreed at the inception meeting or shortly afterwards.
We will contact you to let you know you if pre-application can be progressed or if further information is required. This letter will also advise of the timescales for responding to you.
The advice will include comment on the major planning issues, constraints and requirements.
Duty Officer meeting
Meeting to be booked online, ideally with at 2 days notice.
20 working days
Local Business enquiry
20 working days
25-30 working days
20 working days
20 working days
Strategic Development sites
The current fees for pre-application advise are:
Householder Dev Enq
Householder Dev Combined Enq
Shopfronts, COU etc
Small residential 1-3 units/
100 sq m commercial
Minor residential 4-9 units/
500 sq m commercial
Major residential 10-25 units/
1000 sq m commercial
Larger residential or commercial schemes
Principles of Development
Application Checking (HH)
Listed Building advice
Complicated Heritage Advice Enquiry
High Hedge Enquiry
Conditions Pre-App (HH)
Conditions Pre-App (Non HH)
Any comments given represent the informal views of our planning officer and are not binding on the elected Council Members of the Authority or the Chief Planning Officer.
The views will be based on the information provided and the research undertaken.
If a planning application is submitted we must take into account any views expressed by statutory and non-statutory consultees and other interested 3rd parties.
The eventual recommendation and decision may therefore change when more detailed consideration is given at application stage. The decision notice and the case officer's report will set out in detail the reasons for the decision.