Reporting a problem

If you need to report a problem within the New Forest district to us or one of our partners, you can find information below about who to contact.

October 2020, Coronavirus: Social gatherings or other disturbances that breach Government legislation or the 'rule of six' should be reported as a breach of COVID regulations on the Hampshire Constabulary website or by calling 101.


Crime

If you experience or witness anti-social behaviour or a crime, you can report it in a number of ways: 

Fires

If you see a fire within the New Forest, take yourself to a place of safety and call Hampshire Fire & Rescue Service on 999. 

BBQs and are not allowed in any area of the New Forest due to the high fire risk.  Call Forestry England on 0300 067 4600 to report one or Hampshire Fire & Rescue Service on 999 if the fire is out of control. This includes campfires and bonfires.

Litter and waste

We empty our bins regularly and have increased the times we work and the number of collections where we have the staff to do so.

If a bin is full please take your litter home.

Littering is subject to an £80.00 on the spot fine.

Parking

Hampshire County Council are responsible for on street parking enforcement where there are traffic regulation orders in place for example, yellow lines and signs.

We only have powers to issue Penalty Charge Notices in NFDC car parks.

For dangerous parking or obstruction on the highway call 101 or 999 in emergency.

It is a criminal offence to knowingly damage habitats in the New Forest, this includes parking on Forest roadside verges.

Wild camping

Camping is only permitted at official campsites and you cannot sleep overnight in our car parks. We are patrolling our car parks in the early mornings and late in the evenings to check for overnight camping and other breaches. You can report breaches in our car parks to us on 02380 285000 or customer.services@nfdc.gov.uk

All of the 'Camping in the Forest' organisation's campsites are closed for the rest of the season. Wild camping is not allowed in the New Forest and this includes overnight stays in car parks. To report an incident of wild camping in the Forest, including in a Forest car park, please contact Forestry England on 0300 067 4600. 

Other operators' campsites are open. Please only visit if you have accommodation pre-booked.

Businesses not complying with Covid secure guidance

If you have concerns that Covid-secure measures are not being met by businesses, we would recommend you raise this with the manager of the business at the time and contact eho.office@nfdc.gov.uk or call 02380 285230 if you are not satisfied with the response.

Covid-secure guidance is available on the government's website.

Public toilets

20 of our 23 toilet blocks are open with additional measures in place (such as extra cleaning and guidance on social distancing).

At cubical buildings a rotational opening system will be in place as part of the cleaning program. All buildings will be locked at night.

If you need to raise an issue about any of our toilets, you can contact us on  02380 285000 or customer.services@nfdc.gov.uk

Animals

  • If you are involved in or witness a road traffic accident involving an animal, you should dial 999 and inform the police.
  • If you discover pony, cow, donkey, pig or sheep that is sick, injured or distressed, contact the Verderers of the New Forest

Noise complaints

Complaints about noise are investigated by our Environmental Health Officers. We can take action if the noise is considered to be a statutory nuisance. 

Contact us about a noise complaint

Bonfires

The law and enforcement powers for investigating alleged nuisance issues has not changed and activities such as garden bonfires or noise from building works have not been banned.  

We are advising everyone to be sensitive during the current situation with more people staying at home and asking that they do not unreasonably disturb their neighbours and the wider community.

For more advice, you can contact us on 02380 285411 or email eandr@nfdc.gov.uk.

Other sources of information

For New Forest District Council topics not covered here, please take a look at the rest of our website.

To contact us in an emergency outside our of our office hours, at weekends or on public holidays, call 023 8028 5250 or 07771 259098 if the landline is unavailable.

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