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Tenant engagement and participation

We're passionate about our tenants, your homes and our communities.

We're keen to hear what you have to say about your home, where you live, and how our housing services affect you.

As a housing tenant, we want to make it as easy as possible for you to have a say and directly influence our services.

This can be a simple as any day-to-day interaction you have with us, such as reporting a repair, or highlighting an issue in your community,to becoming an actively involved tenant, working with us on improving our service.

If you have an idea, thought or suggestion, or just want to make sure you're contributing to your neighbourhood, please join in with our conversations, projects and surveys.

You can also get in touch through the Housing Hub by calling 023 8028 5222 or emailing

You can also speak to any of our housing teams when we're out and about.

On this page:

How to get involved

We want to make getting involved easy, regardless of your circumstances or background. It starts with the simplest of activities, from raising a repair in your home, talking to, or messaging our Housing Hub, or talking with one of our officers or operatives when we're out and about, giving feedback and helping inform our services.

We also offer a range or ways for you to look at how we're performing and hold us to account. You'll find information on this webpage and various links to help.

If you'd like to be more proactively involved, this starts with giving us your feedback whenever you' need to, or if we ask you to complete a survey or consultation.

If you're really interested in looking more closely at our services, and have some time to give as a volunteer, we have a number of ways that you can become involved, through meetings, consultations, scrutiny exercises and more. If you'd like to talk about any of these options, please give us a call or drop us an email, 02380 285119,

Hometalk magazine

Hometalk magazine is produced for our tenants and leaseholders to provide them with updates on council housing and to publish information they may find useful.

The magazine's content, design and layout is reviewed and approved by tenants and council officers and managers.

View editions of Hometalk magazine

Citizen Lab

Citizen lab is the online platform we use for digital participation. You can find out about what we're currently working on and how you can get involved.

Registration is easy, and once you're set up, you'll be able to participate in any number of projects, consultations, and ways to help shape our housing services.

National tenant participation

We're keen to make sure you have all the resources you need when holding us to account. You may find the following links helpful, but please get in touch if you want to know more about our involvement activities and how you can get involved.


Tenant engagement experts, promoting, supporting and championing tenant involvement and empowerment in social housing across England. Tpas,Tenant engagement experts

Four Million Homes 

The governments free tenant training programme: Four Million Homes - Knowledge and action for change in social housing

Tenant engagement strategy consultation

We're inviting our tenants to give their views about how we can improve our council housing service. 

We're looking to improve how we work with, listen to, and provide services for our tenants, and your views will help to shape our tenant engagement strategy and action plan.

If you're a tenant, or work with our tenants, you can give your views before 20 November 2023 by completing an online questionnaire on our Citizens Lab platform.

You can also attend the following workshops, which are taking place at our community hubs:

  • Wednesday 1 November - Testwood Baptist Church, Totton, 9:30 - 11:30am 
  • Friday 3 November - Avonway Community Centre, Fordingbridge, 12:30 - 2:30pm 
  • Thursday 9 November - St Marks Community Hall, Pennington, 12:00 - 2:00pm 
  • Wednesday 15 November - The Nedderman Centre, New Milton, 9:00 - 10:30am 
  • Thursday 16 November - St Georges Hall, Calshot, 12:00 - 1:30pm 

For more information, you can call 02380 285119 or 02380 285498 or email

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