Pay council invoices

The sundry income team raises invoices on behalf of different departments within New Forest District Council.

There are several ways by which you can pay an invoice.

On this page:

Pay online

You can pay your invoice online.

You will need your invoice number, which is a 8 digit number starting with 4. This can be found on the top right-hand side of your invoice. You will also need to provide your bank details.

To pay your invoice, use the form below.

Pay your invoice (sundry debtors)

Pay by banking

You can arrange to make payments for your invoice via your bank or building society.

These can offer various methods, including:

standing order
telephone banking
online banking
paying in person at a bank or building society

You will need your customer ID number, which is an 8 digit number starting with "100".

This can be found on the top right-hand side of your invoice.

You will also need to provide the council's bank account details, which is where you will send your payments.

Use the details below when paying your invoice.

Account name: New Forest DC

Account number: 29293160

Sort code: 30-80-63

Pay by Direct Debit

You can pay your invoice by Direct Debit.

Pay by phone

You can make payments for your invoice over the phone, using your debit or credit card.

You will need your customer ID number, which is 8 digits starting with "100". This can be found on the top right-hand side of your invoice or top left-hand side of any reminders.

You can pay by calling 01590 646117, lines are open Monday to Friday 8.45am to 3pm.

The payment is taken through a secure automated payment line.

Disputing an invoice

If you have received an invoice from us that you dispute, please send an email to Sundry.income@nfdc.gov.uk with the reasons why you dispute the invoice, giving as much information as possible. We will respond to you as soon as possible and may contact you if we need more information.

If you have overpaid an invoice

If you have paid too much any overpayment of an invoice may be transferred to any outstanding debt you have with us.

Difficulty paying your invoice

To prevent any problems, you should ensure you pay your invoice on time. If you are unable to pay your invoice, or keep to a payment plan, please contact us as straight away. We will do our best to help you.

Failure to pay an invoice

Failure to pay your invoice will result in recovery of the debt. This can include your debt being sent to a collection agency or taking the debt to court to obtain a County Court Judgment (CCJ), which will occur court costs and affect your credit rating.

Debt advice

If you get into debt, seek advice as soon as possible. We can signpost you to information about money and debt advice

Contact us

If you need to discuss your invoice, including if you are struggling to pay it, you can contact us at Sundry.income@nfdc.gov.uk or by calling 01590 646117, lines are open Monday to Friday 8.45am to 3pm

If you email us we will keep your email address on your account records, unless you indicate that you do not agree to this.

The information you provide will be kept on our records and used for the purposes set out in our privacy notice.