Garden waste collections

We are suspending the garden waste service from Monday 19 July 2021 for a minimum of 4 weeks.

This will be kept under review.

All garden waste customers will be receiving a letter advising them of the suspension within the next week.

However, if you know people that use our garden waste service that do not have access to online information, please pass on this advice.

We will contact customers to confirm when the service will start again.

Why we are suspending the service

We have staff shortages which are due to our staff following the Covid self-isolation rules, and the ongoing national HGV driver shortage that is affecting services across the country.

It is vital that we maintain essential collections of general waste and recycling, to do this we need to redeploy our garden waste operatives on to our core collection rounds.

New subscriptions and additional sack requests

We are currently not able to accept any new subscriptions or requests for additional sacks.

Compensating you for the suspension period

We will roll the garden waste collection year forward so customers receive the same number of collections, for example, if we suspend for 4 weeks, instead of the collection period finishing in March 2022, it would continue until the end of April 2022.

Disposing of garden waste during suspension period

We ask where possible customers compost their garden waste at home, you can find lots of information to help you compost successfully on Hampshire County Council's website.

You can also book a slot at one of Hampshire County Council's Household Waste and Recycling Centres.

Hampshire County Council is working to expand capacity at the household waste and recycling centres (tips) following the government's announcement.

At Efford (Lymington) capacity has already been increased by 100 slots per day and the remaining sites will be following shortly. 

Please, where possible, try and go with a full load to make the most effective use of each slot.

We ask that customers do not stockpile garden waste, as when the service resumes, we will only have capacity to collect the number bags that customers have paid for.

Our customer service team have been extremely busy dealing with enquiries.

Please do not contact our customer services team if possible, as we will be in touch when the service resumes.

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