Sundry Income Privacy Notice

This privacy notice is designed to help you understand how the Council processes your personal data when you receive an invoice.

This privacy notice supplements the key information in, and should be read alongside, the Council's corporate privacy notice.

1. Who are we?

The Council is responsible for delivering a wide range of public services and functions. Sundry Income is responsible for raising and collecting invoices to customers and businesses for goods and services provided by the council, this may include where money is owed to the Council as a result of enforcement action or works undertaken by default under the Council's statutory powers.   

We are part of the Council's Revenues, Benefits and Customer Service.

2. Whose personal data do we process?

We will process the personal data of residents and customers who pay for goods, subscribe to a council service, or who owe money to the Council.

3. What type of personal data do we process?

The personal data we process may include:

Contact information including name, address, telephone number, email address.

Financial information to administer payment, such as bank account details: account name, sort code and account number.

We will not process special categories of personal data.

4. Why do we process personal data?

We use your personal data to administer and collect sundry income and debt. This may include any of the following:

• to raise an invoice
• send you reminders and taking recovery action in the event of non-payment
• setting up direct debit payments
• recover any monies owed in line with our legal powers, for example, take you to court or refer the debt to collection agencies for collection
• deduct payments direct from your employer or DWP benefits where we have a court order that enables us to do so
• deal with complaints or concerns

If you do not provide us with the information we have requested for raising an invoice then we might not be able to provide you with the goods or services that you require.

5. Where do we get your personal data from?

We receive your personal data from the service at the Council that is providing you with the service or goods.

Your personal data may have been requested through online web forms, hard copy application forms, email, by telephone or through face-to-face discussion. This information will be collected from either you directly as the data subject, or from a representative acting on your behalf.

6. Who do we share your personal data with?

We may share your information with other teams within the Council such as Benefits, Council Tax, Business Rates, Electoral Services, Housing, Community Safety, Coastal or Environmental Health in order to provide our services, carry out our public tasks, to keep our records up to date, for law enforcement, recovery of debts, and to protect public interests.

We may also share information about you to third parties where permitted or required by law to do so.  This may include other local authorities and government departments carrying out their public tasks such as a Magistrates Court, HMRC, Department for Work and Pensions and Insolvency Service. 

We will also share your data with agencies working on our behalf, such as the Council's collection agents, credit reference agents and data processors involved in the provision of our services, such as companies providing business payment solutions, for example where you choose to pay by direct debit.

We will not share your data unless the law allows or requires us to do so.

7. What is the legal basis for using your personal data?

We rely on the following lawful basis to process personal data in the sundry income team:

• Consent: You have given consent for us to process your personal data for a specific purpose. 
• Contract: The processing of your personal data is necessary for a contract you have with the Council, or in preparation for entering into a contract with the Council for a Council service.  
• Public Task:  The processing is necessary for the Council to perform a task in the public interest or for its official functions with a basis in law. 

8. Updates

This privacy notice and the corporate privacy notice are updated from time to time to take account of changes in our services, legal requirements and to make sure they are as transparent as possible, so please check back here for the current version.

You can see when this privacy notice was last updated here:  June 2024