Putting our customers at the heart

Putting our customers at the heart, we will:

Deliver customer and digital strategies that meet our customers' needs.

Develop and provide services using data and insight to ensure that we understand our customers and meet the needs of our diverse communities.

Implement a customer relationship management system that keeps customers informed on progress and instils confidence in service delivery.

Increase the number of services available online, whilst focusing face to face and telephone contact for those who need it most.

It will be measured by:

Percentage resident satisfaction in perception measures.

Staff survey average satisfaction score of 3.5 or higher (out of 5) for the question what would be your overall rating of the NFDC ICT service.

Resident survey average satisfaction score of 3.5 or higher (out of 5) for the question How do you rate the quality of digital services at the council.

Delivery supported through:

Customer strategy