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ECO4 Flex Privacy Notice


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This privacy notice is designed to help you understand how the Council may process your personal data for the purposes of the ECO 4 Flex Scheme. 

This privacy notice supplements the key information in, and should be read alongside, the Council's corporate privacy notice

  1. Who are we? 

The Council has issued a Statement of Intent in accordance with the Electricity and Gas (Energy Company Obligation) Order 2022. This confirmed that the Council intends to identify households that may benefit from heating and energy saving measures. This is known as ECO4 Flex.  

The Housing Options, Rents Support and Private Sector Housing Service at the Council is responsible for administering ECO4 Flex. 

ECO4 Flex runs until 31 March 2026 and is regulated by Ofgem. 

  1. Whose personal data do we process? 

We will process the personal data of households who have been identified as potentially eligible under ECO4 Flex and submitted to the Council on your behalf. 

  1. What type of personal data do we process? 

The personal data we process may include: 

  1. Contact information including your name, address, telephone number, email address; 
  2. Identification evidence including photograph ID, date of birth and National Insurance number; 
  3. Date of birth and National Insurance number; 
  4. Household status including whether you are a home owner or occupier, council tax letters, mortgage statements; 
  5. Financial information including details of income, tax returns, P60 documentation, pension statements, P45 documentation, credit checks, benefit entitlement, Council tax reduction evidence, bank statements; 

We may also need to consider personal data which comprises Special Categories of Personal Data relating to your health. This may include: 

  1. Details of GP/Hospitals/ NHS trusts; 
  2. Medical and health conditions; 
  3. Eligibility for benefits due to medical or health conditions; 
  4. Why do we process personal data? 

As the Council has issued a Statement of Intent, it is required to assess and determine whether a household is eligible under ECO4 Flex. 

The Council must consider the relevant supporting evidence to determine that one of the routes referred to in the Statement of Intent is met. It will then issue a declaration. 

The Council must also retain this information in accordance Ofgem's audit requirements until 31 March 2029. 

The Council is not involved with the selection of contractors available to work within the ECO4 flex scheme. It will be for the individual to ensure their credentials are genuine. The Council will ask contractors requesting approval to supply their company details holding them for future audit by ofgem. The Council is not involved in any part of an installation, its approval or the amount of funding available to any applicant. The Council's role is only to verify resident details supplied, returning them to the contractor and storing the information for audit by ofgem. We have no further involvement.  

  1. Where do we get your personal data from? 

Your personal data is provided to the Council by approved Installers who will identify if you are in a potentially eligible household. They will collect the relevant evidence and submit that evidence, along with an application form, to the Council on your behalf.  

You may also provide your personal data to the Council directly if you contact us to make enquires about the ECO4 Flex scheme.  

The Council will use publicly available data to identify homes which may benefit from available government funding through ECO4 flex. Homes with low energy performance certificates, Cenus information and known areas of deprivation. 

  1. Who do we share your personal data with? 

  • Ofgem 
  • Approved Installers  
  1. What is the legal basis for using your personal data? 

We rely on the following lawful basis to process personal data for ECO4 Flex: 

  • Public Task: The processing is necessary for the Council to perform a task in the public interest or for its official functions with a basis in law. 

The legislation that relates to ECO4 Flex includes, but is not limited to: 

  • Electricity and Gas (Energy Company Obligation) Order 2022 
  • Digital Economy Act 2017 

We rely on an additional lawful basis to process your Special Categories of Personal Data. The lawful basis is "Reasons of substantial public interest (with a basis in law)" meeting the condition in Schedule 1, Part 2 of the Data Protection Act 2018 as below: 

  • (6) Statutory etc and government purposes.  

  1. Updates 

This privacy notice and the corporate privacy notice are updated from time to time to take account of changes in our services, legal requirements and to make sure they are as transparent as possible, so please check back here for the current version. You can see when this privacy notice was last updated here:  September 2023 


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