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Sign up for garden waste collections

Our new garden waste collection service using wheeled bins started from 1 April 2024. 

On this page:

How the service works

If you join the garden waste collection service, we will collect your garden waste every 2 weeks. 

There are no garden waste collections over Christmas and New Year, from Monday 23 December 2024 to Sunday 5 January 2025.  


When you join the service you will pay for 12 months of fortnightly garden waste collections.

Cost of the service from April 2024:  

  • £65 for 12 months of fortnightly collections (per wheeled bin)
  • £25 one-off supply charge, per wheeled bin 

You can apply for up to 5 garden waste bins per household. The £25 one-off supply charge for wheeled bins covers delivery and administration. 

You can view a full table showing charges for garden waste collections from April 2024 below. 

How many bins you apply forCost of 12 months of collectionsOne-off supply cost per wheeled binTotal cost
1 bin£65£25£90
2 bins£130£50£180
3 bins£195£75£270
4 bins£260£100£360
5 bins£325£125£450

Sign up and pay for garden waste collections 

We are currently unable to set up Direct Debits for the new service. Sorry for any inconvenience this may cause.

Pay online

Pay by phone 

To pay collections by phone, call 023 8028 5391.

Please have your debit or credit card ready.

Our phone lines will be busy during this period. We will answer calls as soon as possible, but please be aware that you may have to wait to get through to us.

Pay in person 

You can receive support signing up and paying for the new service at one of our local information offices.

Please note, if we reach full capacity for the new service, we may need to pause sign ups.

What happens once you have joined the new service 

After you have paid for collections, we will send you an email or letter with more information. This will include your first scheduled collection date.

If you were previously a customer for the garden waste collection service, we will try to keep your collection day the same.

Your bin(s) will be delivered before your collections are due to start. It is currently taking approximately 10 working days for bins to delivered after someone joins the service.

View information about garden waste bins, including bin delivery. 

Terms and conditions 

When joining the new service and paying for garden waste collections, you will need to agree to the terms and conditions below. 

Garden waste service terms and conditions from April 2024

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