Sign up for garden waste collections from April 2024
You can now sign up to join our new garden waste wheeled bin collection service.
The new service starts from 1 April 2024. From this date we will only collect garden waste using 240 litre wheeled bins.
If you are a current customer and you would like to continue your collection from April 2024, you will need to join the new service. We will cancel all Direct Debit payment instructions before April 2024.
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Autumn early saving offer
The £25 early saving offer closed after Friday 1 December 2023.
Cost
When you join the service you will pay for 12 months of garden waste collections.
After you have paid, we will send you an email or letter with more information about your collections. This will include your first scheduled collection date.
We will collect garden waste fortnightly, excluding our usual two-week pause from late December.
Cost of the service from April 2024:
- £65 for 12 months of fortnightly collections (per wheeled bin)
- £25 one-off supply charge, per wheeled bin
You can apply for up to 5 garden waste bins per household.
The £25 one-off supply charge for wheeled bins covers delivery and administration.
You can view a full table showing charges for garden waste collections from April 2024 below.
| How many bins you apply for | Cost of 12 months of collections | One-off supply cost per wheeled bin | Total cost | Discounted cost if you pay by 24 November 2023, 23.59pm |
|---|---|---|---|---|
| 1 bin | £65 | £25 | £90 | £65 |
| 2 bins | £130 | £50 | £180 | £155 |
| 3 bins | £195 | £75 | £270 | £245 |
| 4 bins | £260 | £100 | £360 | £335 |
| 5 bins | £325 | £125 | £450 | £425 |
Sign up and pay for garden waste collections
We are currently unable to set up Direct Debits for the new service. Sorry for any inconvenience this may cause.
Pay online
To pay online, please register for an account using your email address.
Once your account has been set up, you can pay for garden waste collections.
You will be able to use this account in the future to manage your garden waste collections. And we can email you with any updates, such as when you can renew your subscription.
It may take a few minutes for you to receive your email confirmation.
Pay by phone
To pay collections by phone, call 023 8028 5391.
Please have your debit or credit card ready.
Our phone lines will be busy during this period. We will answer calls as soon as possible, but please be aware that you may have to wait to get through to us.
Pay in person
You can receive support signing up and paying for the new service at one of our local information offices.
Please note, if we reach full capacity for the new service, we may need to pause sign ups.
Current customers
Thank you for being a garden waste customer. Please look out for a letter from us which we started sending out from Monday 16 October.
If you would like to continue your collection from April 2024, you will need to join the new service. We will cancel all Direct Debit payment instructions before April 2024.
If you do not wish to join the new service, your collections will continue up to 31 March 2024 and then stop. We will not collect garden waste bags after 31 March 2024.
You do not need to give your bags back to us once we switch to wheeled bins. You are welcome to keep the bags for personal use.
We will continue to collect garden waste using bags up to 31 March 2024. We are no longer selling extra garden waste bags.
View information about current garden waste collections until March 2024
What happens once you have joined the new service
After you have paid for collections, we will send you an email or letter with more information. This will include your first scheduled collection date.
We will try to keep collection days the same for current customers, but cannot guarantee this.
Initial bin delivery will take place between January and March 2024.
We will deliver your bin(s) before your first scheduled collection date. We cannot provide delivery dates for individual customers.
What you can put in your garden waste bin
We can collect:
- grass cuttings
- hedge cuttings
- weeds and flowers
- small branches up to 75mm diameter
- leaves and twigs
- prunings
- Christmas trees (chopped up)
We cannot collect:
- food waste/fruit and vegetable peelings
- invasive weeds, such as Japanese Knotweed and Himalayan Balsam
- soil/rubble/concrete/stones
- animal waste and bedding
- plastic bags/pots/trays
- branches over 75mm diameter
- logs or tree stumps
We take your garden waste to a composting site in Hampshire. The garden waste is composted using a process known as open windrow composting. The composting results in Pro-Grow, a high-quality soil conditioner that is available to buy at every tip, also known as Household Waste Recycling Centres (Hewers).
More information about the new service
From April 2024, we will only collect garden waste using 240 litre wheeled bins. Collections will continue to be fortnightly.
Find out more about changes to garden waste collections from April 2024
In the future, we will be using wheeled bins for our standard household waste collection services. This was approved during summer 2022 as a part of our new waste strategy.
If you need support joining the new garden waste service, or have any questions, please email customer.services@nfdc.gov.uk.
Terms and conditions
When joining the new service and paying for garden waste collections, you will need to agree to the terms and conditions below.
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