Sign up for garden waste collections
Our new garden waste collection service using wheelie bins started from 1 April 2024.
On this page:
How the service works
We will collect your garden waste every 2 weeks.
There are no garden waste collections over Christmas and New Year, from Monday 23 December 2024 to Sunday 5 January 2025.
Garden waste bins
We use 240 litre wheelie bins to collect garden waste.
The bins are black with a brown lid. The dimensions for the bins are:
- height, 107cm
- width, 58cm
- depth, 72cm
Cost
When you join the service you will pay for 12 months of fortnightly garden waste collections:
- £65 for 12 months of fortnightly collections (per garden waste bin)
- £25 one-off supply charge, per garden waste bin
You can apply for up to 5 garden waste bins per household. The £25 one-off supply charge per garden waste bin covers administration and delivery.
The below table explains how much you will pay, depending on how many bins you apply for.
| How many bins you apply for | Cost of 12 months of collections | One-off supply cost per wheeled bin | Total cost |
|---|---|---|---|
| 1 bin | £65 | £25 | £90 |
| 2 bins | £130 | £50 | £180 |
| 3 bins | £195 | £75 | £270 |
| 4 bins | £260 | £100 | £360 |
| 5 bins | £325 | £125 | £450 |
Sign up and pay for garden waste collections
We are currently unable to set up Direct Debits for the new service. Sorry for any inconvenience this may cause.
Pay online
To pay online, please register for an account using your email address. Once your account has been set up, you can pay for garden waste collections.
You will be able to use this account in the future to manage your garden waste collections. And we can email you with any updates, such as when you can renew your subscription.
It may take a few minutes for you to receive your email confirmation.
Pay by phone
To pay collections by phone, call 023 8028 5391.
Please have your debit or credit card ready.
Pay in person
You can receive support signing up and paying for the new service at one of our local information offices.
Please note, if we reach full capacity for the service, we may need to pause sign ups.
What happens once you have joined the service
We will send you an email or letter confirming your first garden waste collection date.
After you have joined the service, it may take up to 10 working days for your bin(s) to be delivered. We will leave your bin(s) outside the front of your property and as far away from the road or pavement as possible.
How to order an extra garden waste bin
Garden waste customers can order extra bins, as long as the household has no more than 5 garden waste bins.
How to order extra garden waste bins:
- if you have an online garden waste account, sign in to your account and pay for an extra bin(s)
- email customer.services@nfdc.gov.uk or call 023 8028 5391
- visit one of our local information offices
Terms and conditions
When joining the new service and paying for garden waste collections, you will need to agree to the terms and conditions below.
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