The New Forest Business Boost Programme privacy notice
New Forest District Council ('NFDC') is committed to protecting and respecting your privacy.
The New Forest 'Businesses Boost Programme' is supported by the European Regional Development Fund (ERDF) funding through a collaborative project between Isle of Wight Council (the Lead Partner) and NFDC entitled 'The Rural Productivity Hub and Spokes Project'.
The New Forest Business Boost Programme is aimed at improving the productivity of businesses through a programme of short courses and mentoring support.
The project partners: Isle of Wight Council (The Lead Partner), New Forest District Council (The Delivery Partner) and The Department for Levelling Up, Housing and Communities (The Managing Authority) as well as The University of Portsmouth (the contractor engaged to deliver the training and mentoring on behalf of NFDC) need to gather information concerning your business to ensure it is eligible for the programme.
For the purpose of the UK General Data Protection Regulation ('UK GDPR'), the Data Controller is New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire SO43 7PA (data.protection@nfdc.gov.uk).
When you contact New Forest District Council and/or The University of Portsmouth about the Business Boost Programme, we will ask you for certain personal information in order to be able respond to your enquiry and to ensure your businesses is eligible for the Business Boost Programme. Some of this information will need to be recorded and stored on our systems and shared with the organisations involved in the delivery of the programme.
This privacy notice aims to explain:
The different kinds of personal data we process
How we use your data
How we store your data
Why we process your data
When and why we share your information
What are the legal grounds for processing your information
Further information and how to contact us
1. What kind of personal data do we process
Business beneficiaries of the Businesses Boost Programme will be required to provide information relating primarily to their business; however it will involve the processing of some personal data.
This information will include:
training attendee name and contact details,
business name and contact details,
business size & type (sole-trader, Ltd company etc).
opinions as to the value of the course and administration by the delivery contractor
confirmation statements from business beneficiaries that confirm that they are eligible for support under the ERDF scheme and that they have received at least 12 hours of support (the qualifying period that equates to 1 project output)
equalities information (which may include special category data)
The personal data will not comprise criminal offence data.
2. How we use your data
We will use your data to ensure your business is eligible for support through the Rural Productivity Hub and Spokes Project and to deliver that support.
We will also use your data to evidence the achievement of project outputs in reports and claims for grant funding from the project partners to the Managing Authority and to inform monitoring & evaluation of the programme and/or data for audit processes as required.
We WILL NOT share your information with any external party for marketing or promotional purposes.
3. How we store your data
The information we collect is recorded and then stored on secure servers.
It will also be retained for 3 years from payment of final claim from ERDF to the UK government - currently estimated to be December 2033.
Information we may collect from you whilst you are using our web services:
When someone visits our website, we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We may have access to geolocation data as indicated by your IP address. We collect and process IP addresses of all devices where some of our services are made available on such as our live chat. Collecting and processing your geo-location data refers to mobile devices as well as computers.
For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. They help us to improve our site and to deliver a better and more personalised service. To find out more about cookies.
4. Why we process your data
We need to process your data in order to provide you with the services that you are requesting and to enable NFDC to deliver the project using the EDRF grant scheme. Examples of these might include:
If you have contacted us in relation to the Business Boost programme and a reply to your query has been requested; your information is needed to enable us to follow this through;
To process your application to enrol on the Business Boost programme; your information is needed to enable us to ensure your business is eligible for support;
To deliver the Business Boost support that your business is requesting and eligible for;
If you wish to receive the Economic Development Service eNewsletter we need your contact details to add you to the relevant mailing list.
5. When and why we share your information
Internally
Sometimes, in order to process your enquiry we need to share the information that you give us with other departments within NFDC (for example Finance and Legal Services). Some examples of how and why we share your data in relation to the Rural Productivity Hub & Spoke Project are:
If you enrol on the Business Boost Programme, we may need to share your details with other Council services that assist in the production of monitoring reports and information to support our grant claims to the Managing Authority.
If you decide, after enrolling on the Business Boost Programme, that you wish to know about other businesses support initiatives or services, we may need to share your details with the relevant service department, such as Business Rates and Licensing & Regulation. We will ask your permission before doing this, as without sharing information we may not be able to provide the help you require.
Below is a list of the most common teams or departments within NFDC that we share information with; this is not an exhaustive list, and information may need to be shared with other teams or services within NFDC (that are not listed below) in order to process your enquiry.
Shared with | What and why |
Finance Department | We may need to pass on your data to assist in the production of monitoring reports and information on the Rural Productivity Hubs & Spokes project to support our grant claims to the Managing Authority.
|
Legal Services | We may need to pass on your data to assist in the production of monitoring reports and information on the Rural Productivity Hubs & Spokes project to support our grant claims to the Managing Authority. |
Business Rates | We may need to pass on your contact details to Business Rates if you would like more information on this aspect of starting and running a business. |
Licensing & Regulation | We may need to pass on your contact details to Licensing & Regulation if you would like more information on this aspect of starting and running a business. |
Externally
NFDC is a 'Delivery Partner' in the project and as such is a Data Controller.
We may share your information, subject to contractual and other legal safeguards, with the organisations shown below as they are partners in the delivery of the Rural Productivity Hub & Spoke project which includes the Business Boost Programme:
Shared with | What and why |
| As may be required for them to ensure that the Grant has been administered appropriately, thereby protecting public funds. They are a Data Controller. |
| The IOW Council will submit NFDC claims for reimbursement of expenditure, including supporting evidence, on our behalf to the Managing Authority. They are a Data Controller. |
In addition, the following organisation is contracted by NFDC to provide the Business Boost Programme on our behalf and directly to you. This service provider is known as a Data Processor and NFDC has an appropriate data processing agreement with this data processor in place to ensure that they look after your personal information and only use it for the delivery of the Rural Productivity Hub & Spoke project, which includes the Business Boost Programme:
Data Processor | What is their role on behalf of NFDC |
The University of Portsmouth are the delivery contractor for the Business Boost Programme | The University of Portsmouth will deliver training & mentoring to business beneficiaries in the district. They will promote, recruit businesses to and administer the training/mentoring programme, as such they will need to collect and store data provided by the business beneficiary. They are a Data Processor on behalf of NFDC. |
What are the legal grounds for processing your information
In order to comply with a legal obligation.
Where it is in the legitimate interest of NFDC to do so;
With your consent or explicit consent.
If you wish to withdraw this consent you can do so by contacting us at the above address or on businesssupport@nfdc.gov.uk. However, if you withdraw your consent, you will not be able to benefit from the Business Boost Programme.
Further Information and how to contact us
If you have any questions relating to this privacy notice or your privacy in general, please speak to (or contact) one of our Economic Development team at businesssupport@nfdc.gov.uk or on 023 8028 5735.
Alternatively, you can write to: Economic Development, Appletree Court, Beaulieu Road, Lyndhurst, Southampton, Hampshire, SO43 7PA.
You can contact the Council's Data Protection Officer at data.protection@nfdc.gov.uk.
For further information, plus information on access, portability, withdrawal of consent, correction etc. please see:
Information Rights Policy (PDF) [237KB]
For more information on Data Protection in general, or if you wish to make a complaint relating to how your personal data has been used, please contact the Information Commissioner's Office:
Website: https://ico.org.uk/
Phone helpline: 0303 123 1113
Email: casework@ico.org.uk
However, if you have a complaint relating to your personal data, please contact NFDC in the first instance.
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