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CCTV Privacy Notice

CCTV: We are committed to protecting and respecting your privacy. For the purpose of the 2018 General Data Protection Regulation, the Data Controller is New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire SO43 7PA ( ). 

When you contact New Forest District Council we will ask you for certain personal information in order to be able to assist with your enquiry. Some of this information will need to be recorded and stored on our systems. This Privacy Notice aims to explain: 

1.    The different kinds of personal data we process 
2.    How we use your data 
3.    How we store your data 
4.    Why we process your data 
5.    When and why we share your information  
6.    What are the legal grounds for processing your information 

1.    What kind of personal data do we process? 

When you contact New Forest District Council we will collect certain personal information from you. Some examples of these are:

•    Name 
•    Address 
•    Telephone number
•    Email address
•    Gender
•    Date of birth 
•    Vehicle details
•    Locations where you are present (For Subject Access requests purposes)

This information helps us to determine what type of assistance you may require and where to send it. The type and amount of information we collect will depend on the reason for you contacting New Forest District Council. 

CCTV cameras are located throughout Hythe, Lymington, Lyndhurst, New Milton, Ringwood, and New Forest District Councils office at Appletree Court.

2.    How we use your data 

Your information is being collected and used to:

•    Prevent, investigate and detect crime.
•    Help reduce the fear of crime
•    Assist with the apprehension and prosecution of offenders. 
•    Enhance the safety of staff and the public. 
•    Provide evidential material for court proceedings.
•    Reduce incidents of public disorder and anti-social behaviour
•    Process Subject Access Requests 

3.    How we store your data 

Data security is very important to us. We will ensure that: 

•    Your data is kept safe and secure at all times. 
•    We handle your information responsibly and only collect and process data where it is necessary for us to do so. 
•    We securely delete/destroy data when it is no longer required. 
•    We are open with you about how we use your data and who we may share it with.

All images will be retained for 28 days. After this period the images are permanently deleted, unless they are required for an ongoing incident/investigation which has been identified (for example, if a crime has been observed and recorded or if the images have been retained while another subject access request is being processed). In such cases images will be retained for a long as necessary (for example, until the conclusion of any criminal proceedings arising from the incident).
All locations where your personal data may be captured are clearly communicated through signage.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4.    Why we process your data

We operate CCTV throughout areas in the New Forest, and around our Council offices in Lyndhurst, Lymington and New Milton. The live imagery and footage we record is used for the prevention and detection of crime and to protect public safety. Where fixed CCTV cameras are operating, there will be signs clearly displayed.

Locations for all cameras and our Code of Practice can be found by visiting:

5.    When and why we share your information 

We will only share CCTV footage where we are legally obliged to do so, or where we are allowed to do so under certain exemptions - for example, for the prevention or detection of crime.

This may involve making a copy of the storage media or a screen print, which may be used as evidence in any subsequent civil/criminal court proceedings. In cases of suspected criminal activity the storage media will normally be passed to the police for investigation and possible prosecution. The police and other law enforcement agencies may, on showing good cause, request copies of storage media or access to monitoring screens. In general such requests will be complied with.

Data may be requested internally by Council staff (for example, Licensing Enforcement, Environment Enforcement, Community Safety etc.).. 
You can make a request to see footage that you appear in by visiting

6.    What are the legal grounds for processing your information? 

a.    Where it is in the public interest to do so; for example to prevent or detect crime from occurring
b.    Where it is in the legitimate interest of NFDC to do so
c.    Where it is necessary to protect the vital interests of the public where consent cannot be given 
We work hard to ensure that we only obtain information that we need to process your enquiry and deliver the services that you are entitled to in the best way possible. However, if you have any concerns relating to this or your Privacy in general, please email our Data Protection Officer on . 

More information 

For further information, plus information on access, portability, withdrawal of consent, correction etc. please see:

Information Rights Policy (PDF) [237KB]

For more information on Data Protection in general, or if you wish to make a complaint relating to how your personal data has been used, please contact the Information Commissioner Office: 
Phone helpline:     0303 123 1113

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