The Economic Development Service at New Forest District Council (NFDC) is committed to protecting and respecting your privacy. For the purpose of the 2018 General Data Protection Regulation, the Data Controller is New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire SO43 7PA (firstname.lastname@example.org).
When you contact NFDC's Economic Development Service and/or sign up to newsletters we will ask you for certain personal information in order to be able respond to your enquiry and to send you future e-newsletters. Some of this information will need to be recorded and stored on our systems.
NFDC's Economic Development Service will collect certain personal information from you, for example: your name, your phone numbers, your email address, your job title, your personal address, and your business address.
The type of information we collect will depend on the nature of your enquiry.
We WILL NOT share your information with any external party for marketing or promotional purposes.
We use your information in a variety of ways:
The information we collect is recorded and then stored on our secure servers. We take every precaution to ensure data is safe and secure however we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
The information on our CRM system is retained for 36 months before being deleted or unless you request your information to be removed from our website beforehand; recordings of our phone calls and original emails are stored for up to 36 months before being deleted.
Should you wish to unsubscribe from Newsletters you can do so at any time by following the instructions within any electronic communication which will automatically unsubscribe you. In addition, you may reply by email requesting that your email address be unsubscribed where a member of the team will do so within thirty days of your request being submitted.
Information we may collect from you whilst you are using our web services - When someone visits this site, we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We may have access to geolocation data as indicated by your IP address. We collect and process IP addresses of all devices where some of our services are made available on such as our live chat. Collecting and processing your geo-location data refers to mobile devices as well as computers.
For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. They help us to improve our site and to deliver a better and more personalised service. To find out more about cookies (requires link)
We need to process your data in order to provide you with the services that you are requesting, or to provide services that we have a legal responsibility to provide or are in the public interest. Examples of these might include:
Sometimes, in order to process your enquiry we need to share the information that you give us with other departments within New Forest District Council (for example Business Rates, Licensing & Regulation, Procurement services). Some examples of how and why we share your data are:
Below is a list of the most common teams or departments within NFDC that we share information with; this is not an exhaustive list, and information may need to be shared with other teams or services within NFDC (that are not listed below) in order to process your enquiry.
Below is a list of the most common teams or departments that we share information with; this is not an exhaustive list, and information may need to be shared with other teams or services within NFDC (that are not listed below) in order to process your enquiry.
What and why
We may need to pass on your contact details to Business Rates if you would like more information on this aspect of starting and running a business.
Licensing & Regulation
We may need to pass on your contact details to Licensing & Regulation if you would like more information on this aspect of starting and running a business.
We may need to pass on your contact details to Procurement if you are seeking to do business with the council and would like further information on how to do this and apply for New Forest District Council tenders.
We may need to pass on your contact details to Planning if you would like to know processes for planning applications, such as change of use, and if you'd like information on certain properties in the New Forest.
Estates & Valuation
We may need to pass on your contact details to Estates & Valuation if you'd like information on certain premises in the New Forest.
We may need to pass on your contact details to Trade Waste if you would like more information on this aspect of running a business.
We work hard to ensure that we only gather information that we need to process your enquiry and deliver the services that you are entitled to in the best way possible. However, if you have any concerns relating to this or your Privacy in general, please speak to (or contact) one of our Economic Development team at email@example.com or email our Data Protection Officer on firstname.lastname@example.org.
For further information, plus information on access, portability, withdrawal of consent, correction etc. please see New Forest District Councils 'Information Rights Policy' which is available at: http://www.newforest.gov.uk/article/18215/GDPR
For more information on Data Protection in general, or if you wish to make a complaint relating to how your personal data has been used, please contact the Information Commissioner Office:
Phone helpline: 0303 123 1113