Our policies and procedures

This class provides information on the Council's written protocols, policies and procedures.

Policies and procedures for conducting council business

This information is published in the Council's Constitution.  This can also be found under the class "Who we are and what we do".

Policies and Procedures for delivering our services.

Information on policies and procedures is published individually under each service.  

Some of our key policies and procedures are:

  • ICT Security Policy for Employees
  • ICT Security Policy for Members
  • Whistle blowing Policy
  • Fraud Corruption Probity Policy
  • Fraud Investigations Prosecution Policy
  • Employee Recruitment and Retention Policies

Employee related policies can be found under Workforce Matters.

This includes the Council's People Strategy, The Annual Employee Report, The Council's Pay Structure Chart, the Organisational Structure and our Health and Safety Policy.

The Jobs and careers provides a link to the Hampshire Recruitment Portal. This is also a tab on the Homepage.

The Council has a duty to publish a number of Schemes, which include Disability, Gender and Race and these can be found under Equality and Diversity.

Customer service

This section provides information on the Council's Complaints  Procedures:

  • Complaints Procedure
  • Food Complaints and Complaints about Food Businesses
  • Complaints against a Councillor
  • High Hedges Complaints.

Personal data

This section provides the following information:

  • Data Protection Policy.


Health and safety

This section provides the following information:

  • Health and Safety Enforcement
  • Food Enforcement Policy.

Charging regimes

Contact Accountancy Services, Appletree Court, Beaulieu Road, Lyndhurst, SO43 7PA for the Council's Fees and Charges Booklet.

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