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Payment of suppliers

We are committed to paying its suppliers and contractors promptly.

Our target is to pay all valid invoices within 30 days of receipt. Any queries or complaints regarding the payment of invoices should be made to the accounts payable team, email

Please ensure you quote your unique purchase order number on the invoice to avoid payment delay.

To demonstrate our commitment to paying our suppliers promptly we have signed up to the government's Prompt Payment Code.

The Prompt Payment Code   

We recognise that prompt payment is critical to the cash flow of every business, and especially to smaller businesses within the supply chain.

The Code is about encouraging and promoting best practice between organisations and their suppliers. By signing up to the Code, we commit to paying our suppliers within clearly defined terms, and commit also to ensuring there is a proper process for dealing with any issues that may arise.

Complaints or disputes relating to New Forest District Council purchase orders

If you are experiencing payment delay for an invoice you have sent us for completed works, goods or services, please email contact our accounts payable team,, quoting the purchase order reference and invoice number.

Complaints or disputes relating to working with main contractors to the council

If you are engaged as a sub-contractor to a main contractor of the council and find your invoices are not being paid to the terms you agreed with the contractor, you should:

  1. Check if the main contractor has signed up to the Prompt Payment Code.  If they have signed up, click on the "challenge" button and follow the process described
  2. If the main contractor has not signed up to the Code and is not responding to your request for payment, please contact our procurement team,, providing a summary of the situation.

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