Bulky waste collection

If you have a large item that you cannot reuse or take to the tip, we can collect it from you for a small charge.

Places to donate or dispose of items

Before you book a bulky waste collection, check whether your item can be reused or recycled elsewhere. 

There are some voluntary groups and charities that may be able to reuse your item. Others may be able to recycle or dispose of it for you.

To find out whether your item can be donated or disposed of, use our online service below. 

Where to donate or dispose of bulky waste items

You can also search the online marketplace LoveJunk and be matched to nearby licensed waste carriers and reuse charities. 

Book a bulky waste collection

You can call us to book a bulky waste collection on 023 8028 5000.  

You will need to pay at the time of booking using a credit or debit card. Using our secure payment line, you will be asked to enter your card details using your telephone keypad.

For cash payments, you must make your booking at one of our local information offices.

Cost of collection

The collection of one bulky waste item costs £43. 

Collection of any extra items, up to eight, costs £11.50 per item. 

If you receive certain benefits, you can apply for one free collection of up to three items in any one financial year (April to March).  

For more information, contact Customer Services by emailing customer.services@nfdc.gov.uk or call 023 8028 5000. 

Items we will collect 

Examples of upholstered seating, and other furnishings, which we can collect

• upholstered sofas
• upholstered chairs, including dining chairs, office chairs 
• upholstered armchairs, including those with an electric motor
• upholstered stools
• beanbags
• floor and sofa cushions

We can only collect upholstered seating if any damage is sealed with tape or plastic, and covered. Otherwise, another chargeable collection will need to be booked.

How we collect these items is in line with requirements for the disposal of upholstered seating. 

Examples of other items we can collect

• bed bases 
• mattresses (single, double, and king-size only)
• wardrobes (depending on size)
• tables (no glass)
• cookers/ovens (not including range cookers such as AGAs) 
• washing machines
• internal doors
• fridges and freezers (not including American-style double fridge freezers)
• carpet (see below)

Carpet should be no more than two metres (six feet) in length. If your carpet is longer than two metres, please cut it into smaller pieces and roll it together. Up to two rolls can count as one item. Underlay is a separate item. 

Examples of what we cannot collect

• fencing 
• sheds 
• garage doors
• external doors
• windows
• trampolines
• pianos
• electric beds
• double fridge freezers (American-style)
• range cookers, such as AGAs
• glass, including mirrors and glass-topped tables 

If you are not sure about an item, contact us for advice by emailing customer.services@nfdc.gov.uk.  

When collections take place

In line with regulations for the disposal of upholstered seating, we collect items such as upholstered sofas, armchairs, and beanbags separately. These items are collected Thursday to Friday.

All other items are collected Monday to Wednesday.

Our bulky waste collection vehicle schedule is as follows. 

All items excluding upholstered seating such as sofas and armchairs

• Monday: Ashurst, Bransgore, Neacroft, Crow, Burley, Frogham, Ringwood, Fordingbridge, Woodgreen, Alderholt, Breamore, Godshill, Whitsbury, Lyndhurst, Brook, Bramshaw, Minstead, Totton, Calmore & Cadnam, Bartley, Copythorne, Woodlands, Winsor, Ower
• Tuesday: Exbury, Boldre, Everton, Brockenhurst, Sway, Tiptoe, Milford, Ashley, New Milton, Lymington, Hordle, Barton, Pennington, Bashley, Beaulieu
• Wednesday: Hythe, Holbury, Blackfield, Marchwood, Fawley, Dibden,  Calshot, Langley, Netley Marsh, Exbury

Upholstered seating only including items such as sofas and armchairs 

• Thursday: Hythe, Holbury, Blackfield, Marchwood, Fawley, Dibden, Calshot, Langley, Netley Marsh, Lyndhurst, Brook, Bramshaw, Minstead, Totton, Calmore, Cadnam, Bartley, Copythorne, Woodlands, Winsor, Ower, Ashurst, Beaulieu, Bank, Lepe, East End, East Boldre, Pilley
• Friday: New Milton, Pennington, Lymington, Brockenhurst, Barton on Sea, Bransgore, Burley, Ringwood, Fordingbridge, Hordle, Emery Down, Bashley, Boldre, Sway, Tiptoe, Breamore, Damerham, Sopley, Woodgreen

You will be told the date of your collection when you book. 

We always book the first available collection slot, which is usually one to two weeks from time of booking. Space for sofas and larger items on collection vehicles is limited, so it may take longer to receive a collection slot.  

Please note, if you are booking for multiple items, we may need to collect items on separate days. This will depend on the items booked for collection and availability. 

Where to leave your items for collection

Your bulky waste items must be at the front of your property by 6am on the day of collection. 

If your items are not out on collection day, you will not be eligible for a refund. You will also need to schedule a separate delivery.   

Please leave items in a visible place for our collection crews, like your front garden or driveway. If you do not have a garden or driveway, be considerate of pedestrians when putting your items on the pavement. 

Items must be left outside your property. We cannot enter your house, garage or shed to collect items. 

We can only collect upholstered seating if any damage is sealed with tape or plastic, and covered. Otherwise, another chargeable collection will need to be booked.

We can only collect items which have been given at the time of booking.

Add items to an existing booking 

You can request to add more bulky waste items to an existing booking. This costs £10.50 per extra item. We will only be able to add more items if there is space on the same vehicle.

If space is not available on the same vehicle, the items will make up a new booking. 

We are unable to provide refunds for items which are stolen when left out for collection. If you think your item has been stolen, you can email us at customer.services@nfdc.gov.uk. 

Refunds

Changes to your date of booking will only be accepted within 48 hours of the original booking.

Refunds will be considered if you cancel your collection within 48 hours of the original booking.  

Cancellations made after 48 hours of booking will not be refunded. 

To request a refund, email customer.services@nfdc.gov.uk. 

Report a missed collection

If you think we have missed your bulky waste collection, you can report it below. Please note, missed collections must be reported within 24 hours.

Report a missed collection