Bulky waste collection

If you have a large item that can't be reused elsewhere, and you are not able to take it to the tip, we can collect it from you for a small charge. 

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Coronavirus changes to bulky waste collections

We are taking bookings for bulky waste collections. To ensure the safety of our staff, some changes have been made to the service as described below.

  • Do not call to book a collection if you have coronavirus, or symptoms of coronavirus.
  • If possible, leave items outside your home for 72 hours before collection,
  • Bookings for some soft furnishing will resume on Monday 7th September. We cannot collect mattresses until further notice.  Sofas and armchairs must not be used for at least 72 hours before collection. You must place these items outside the main home 72 hours before your collection is due, but they must be covered to prevent them from getting wet. They can be put in a garage or outbuilding, or covered with plastic sheeting or tarpaulin.  If the item is wet the crew reserve the right not to collect it.
  • Do not approach our staff when they come to collect your item.

Places to donate or dump items

Before you book a bulky waste collection, consider if it can be re-used or recycled elsewhere. There are some voluntary groups and charities that may be able to re-use your item. Others may be able to recycle or dispose of it for you.

To help you establish if your item is suitable for donation or if it can be dumped, use our online service below.

Book a bulky waste collection

You can call us to book a bulky waste collection. Payment must be made at the time of booking and can be done by credit or debit card. For cash payments, you must make your booking at one of our local information offices.

Call 023 8028 5000 to book a collection

Cost of collection

The collection of one bulky waste item costs £30.

Collection of any additional items, up to a maximum of eight, costs £7.50 per item.

If you receive certain benefits, you can apply for one free collection of up to three items in any one financial year (April to March). For more information, call Customer Services on 023 8028 5000.

Items we will collect

The table below lists all bulky waste items that we can collect, and examples of items that we cannot collect.

Some of the items that we cannot collect can be taken to the tip.

Bulky waste items we can and cannot collect
Examples of what we can collectExamples of what we cannot collect
Bed basesFencing
MattressesSheds
Wardrobes (depending on size)Garage doors
SofasExternal doors
CookersWindows
Washing machinesTrampolines
Internal doorsElectric beds
Fridges and freezers (excluding American-style double fridge freezers)Double fridge freezers (American style)
Carpet (see below)Armchairs with an electric motor

Carpet should be no more than two metres (six feet) in length. If your carpet is longer than two metres, please cut it into smaller pieces and roll it together. Up to two rolls can count as one item. Underlay is counted as a separate item.

If you are not sure about an item, contact us for advice by email to customer.services@nfdc.gov.uk or send a message via webchat

When collections take place

Our bulky waste collection vehicle schedule is as follows.

  • Monday: New Milton and Lymington areas.
  • Tuesday: Ringwood and Fordingbridge areas.
  • Wednesday: Hythe, Fawley and Blackfield areas.
  • Thursday: Totton and Lyndhurst areas.

You will be told the date of your collection when you book.

We always book the first available collection slot, which is usually one to two weeks from time of booking. Space for sofas on collection vehicles is limited, so collection times for these may be longer.

Where to leave your items for collection

Put your bulky waste items at the front of your property where they are easily accessible to our collection crew, such as in the front garden or driveway. If you do not have a garden or driveway, be considerate of pedestrians when putting your items on the pavement.

We cannot enter your house or garage to collect items.

Cover any soft furnishings, such as sofas and mattresses. If these get waterlogged or wet, the collection crew won't be able to take them.

Add items to an existing booking

You can request to add more bulky waste items to an existing booking. This costs £7.50 per additional item and depends on space being available on the same vehicle.

If space is not available on the same vehicle, the items will be processed as a new booking.

Refunds

Refunds will be considered if you cancel your collection within 48 hours of the original booking. Cancellations made after 48 hours of booking will not be refunded.

To request a refund, email customer.services@nfdc.gov.uk.

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