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Residents

Cost of living information

  1. Help with food
  2. Help with housing
  3. Community hubs
  4. Help for homeless

Planning

We are responsible for planning permission for new and existing properties in New Forest..
  1. View or comment on a planning application
  2. Pre-application planning advice
  3. Submit a planning application
  4. Planning guidance for householders
  5. Planning guidance for businesses
  6. Planning guidance for developers
  7. Infrastructure
  8. Planning policy
  9. Report a breach of planning control
  10. Land Charges
  11. Trees and hedges
  12. Conservation areas and listed buildings

Recycling and rubbish

How and where to dispose, donate or recycle all types of waste.
  1. Christmas recycling and rubbish collections
  2. Find my collection day
  3. Report a missed collection
  4. Changes to recycling and rubbish collections from 2025 to 2026
  5. Household rubbish
  6. Household recycling
  7. Household glass collection
  8. Garden waste collections and composting
  9. Assisted collections for household waste
  10. Other household waste
  11. Recycling locator
  12. Reducing my waste
  13. Take rubbish to the tip
  14. Community recycling banks
  15. Business waste
  16. Black and clear sack delivery

Council Tax

We collect Council Tax from all households within New Forest.
  1. Pay Council Tax and applying for a refund
  2. Council Tax discounts and exemptions
  3. Council Tax exemption review form
  4. Council Tax for furnished, unoccupied properties
  5. Who has to pay Council Tax
  6. Difficulty paying Council Tax
  7. Register for Council Tax or tell us about a change
  8. Council Tax Support

Housing and homelessness

We provide council-owned homes, and a range of housing and homelessness advice.
  1. Paying rent
  2. Find a place to live
  3. Council housing
  4. Help for homeless
  5. Housing tenants data collection survey
  6. New Forest District Council shared ownership
  7. Council housing repair
  8. Appletree Careline community alarm service
  9. Private housing
  10. Energy efficiency and advice

Parking

We run over 50 public parking spaces in New Forest.
  1. Council car parks
  2. Pay a penalty charge notice
  3. Electric vehicle charging
  4. Parking regulations

Benefits and support

Apply for Housing Benefit, Council Tax support, Universal Credit or Discretionary Housing Payments.
  1. Housing Benefit claims
  2. Council Tax support
  3. Universal Credit
  4. Change in circumstances for benefits
  5. Upload proofs for benefit claim
  6. Extra help with paying your rent
  7. Household Support Fund
  8. Employment, skills and training support
  9. Welfare benefits and money advice
  10. Overpayment of benefits
  11. Deductions for other adults living with you
  12. Fraud
  13. Benefit disputes and appeals

Leisure

Visit our health and leisure centres and discover other ways to enjoy New Forest.
  1. Leisure centres
  2. Dibden Golf Centre
  3. Taxi ranks
  4. New Forest coast
  5. Allotments

Building control

  1. Changes to the Building Regulations
  2. Check if you need building regulations approval
  3. Submit a building regulation application
  4. Request a quote or pay application fees

Public health and safety for our residents and visitors

Services and guidance related to health and safety issues and environmental concerns.
  1. Pest control
  2. Air pollution
  3. Food safety for our residents and visitors
  4. Flooding and drainage
  5. Noise nuisance
  6. Health and wellbeing
  7. Contaminated land
  8. Drinking water
  9. Water quality for public bathing
  10. Bonfires and burning materials
  11. Construction work noise and nuisance
  12. Asbestos removal and disposal
  13. Public health funerals
  14. Health promotion
  15. Environmental protection privacy notice
  16. Light nuisance
  17. Heatwave advice
  18. Water refill stations
  19. Severe weather

Neighbourhood and community

We work closely with communities to provide services and advice to benefit your neighbourhood.
  1. Community safety
  2. Emergencies
  3. Equality and diversity
  4. Cemeteries
  5. Street naming and numbering
  6. Community right to bid
  7. CCTV
  8. Climate change

Open spaces

We maintain many public open spaces, woodlands and coastal areas.
  1. Public open spaces
  2. Coastal cliff open space
  3. Children's play areas
  4. Woodlands
  5. Trees on council land
  6. Small community events on public open spaces
  7. Organising an event
  8. Look Out For Our Forest #LOFOF

Clean streets

You can help keep your streets clean by reporting a problem to us, or by supporting your local community with clean-up initiatives.
  1. Public litter bins
  2. Street cleaning
  3. Fly-tipping
  4. Graffiti and vandalism
  5. Abandoned vehicles
  6. Dog issues
  7. Stray, lost and found dogs
  8. Dog fouling
  9. Dead animals
  10. Grass, hedges and shrubs
  11. Street nameplates
  12. Public toilets
  13. Community litter picking

Foreign pension, proof of life and residence

If you are a British, Irish, Commonwealth or European Union citizen and receive a pension from another country, we can provide a stamp on your 'Proof of life' form to confirm your residency in the UK.

Pay council invoices

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