Customer strategy
Our customer strategy puts you, our customers, at the heart of everything we do and sets out our whole organisation approach to delivering customer focused services which are designed around your needs.
Our aim
This strategy sets out our plan for delivering our services to customers across multiple teams and communication channels and our commitment to achieving the best possible experience for our customers.
Our principles
Our 4 principles that underpin our strategy are:
- We will put customers at the heart of what we do.
- We will provide our customers with a consistent experience through all interactions with us.
- We will utilise technology to meet our customers needs.
- We will use data to shape and improve service delivery.
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