Designing modern and innovative services

Designing modern and innovative services, we will: 

Standardise and apply common design patterns and platforms across the council to release capacity and deliver efficiency benefits.

Proactively use data and insight to inform decision-making and report performance through a robust performance management framework and culture.

Maximise the use of new technology, automate manual processes and keep our software up to date with technology releases.

Maintain robust and resilient ICT infrastructure to protect the integrity of data and our digital systems

It will be measured by:

70% of benefits realised at project closure across all ICT projects in the annual work programme.

Percentage of ICT incidents resolved within SLA.

70% of ICT projects to be delivered on time and on budget in the annual work programme.

Percentage unscheduled downtime for critical systems

Delivery supported through:

Digital strategy

ICT security and information governance policy