Council services over Christmas and New Year

Some of our services are closed or operating differently over the Christmas period.

Recycling and rubbish

There are some changes to recycling and rubbish collections over Christmas and New Year. 

Information offices

Visit our information offices page to see when we'll be open over the festive period.

Housing maintenance

Housing maintenance including the housing support hub will be closed Wednesday 25, Thursday 26 and Friday 27 December 2023 as well as Wednesday 1 January 2025.  

We will continue to maintain essential emergency and urgent repairs throughout this period which can be reported by calling 023 8028 5250 (or 07771 259098).

Repair classifications are set out below: 

Emergency: 3 hours 

This is to make a situation safe or perform temporary repairs. This work is necessary to prevent danger to life or extensive damage to property, or if the problem will have an adverse effect on a medical need. 

Urgent: 24 hours 

This is to prevent suffering undue inconvenience or further damage to property. Urgent repairs include: 

• loss of hot water (between 31 October and 1 May) 
• loss of heating (between 31 October and 1 May) 
• defective light fitting to kitchen, bathroom or stairway 
• replacement toilet pan, where only one toilet exists 
• defective external door locks

Emergencies

In the event of an emergency with a risk to life, for example flood or fire, call 999 immediately.

For any other urgent issues and emergencies relating to council services, call our out of hours team on 023 8028 5250 or 07771 259098. 

Housing Hub

Housing Customer Services office and phone lines, including web chat facilities will be closed from Tuesday 24 December at 5.15pm.  The office will re-open on Monday 30 December at 8.30am.  

The lines will close again Tuesday 31 December at 5.15pm and reopen Thursday 2nd January 2025 at 8.30am.

During this period, if the matter is not urgent, you can email us on housing.supporthub@nfdc.gov.uk  You can also report non-urgent repairs. However, we advise there maybe a delay in dealing with your request on our return to the offices on Thursday 2 January 2025 dependent on demand.

Emails relating to repairs, rent or tenancy queries can also be sent to housing.supporthub@nfdc.gov.uk and we will try to respond or action all requests as soon as possible. 

Housing and homelessness

For routine and non-emergency enquiries, email homeless@nfdc.gov.uk. You can refer yourself or someone else who is at risk of being homeless online.  

In emergency homelessness cases, please contact our out of hours team on 023 8028 5250 or 07771 259098. 

Appletree Careline

Our Appletree Careline alarm service will be operating as usual during the Christmas period.

Cemeteries 

Cemeteries will remain open as usual.

There will be no interments from Tuesday 24 December to Wednesday 1 January. 

The cemeteries office will remain open during the season's opening hours.