Key performance indicators
We have developed a list of corporate key performance indicators (KPIs) that are focused, clear and align with the priorities of the Corporate Plan 2024 to 2028.
These KPIs will demonstrate our successes and highlight areas for improvement.
People
Helping those in our community with the greatest need
- Percentage of homelessness duty cases successfully prevented
2023/24 baseline: 50%
2024/25 target: >50% - Number of households in external emergency accommodation
2023/24 baseline: 50
2024/25 target: <50 - Number of families with children under 16 in external emergency shared accommodation for over 6 weeks
2023/24 baseline: 7
2024/25 target: <7 - Number of Appletree Careline services provided to customers
2023/24 baseline: 3942
2024/25 target: 4139
Empowering our residents to live healthy, connected and fulfilling lives
- Resident perception that their quality of life is affected by the fear of crime
2023/24 baseline: 24.5%
2024/25 target: 20% - Resident perception that they feel safe when outside in their local area
2023/24 baseline: 85%
2024/25 target: 85% - Investment in and rollout of public space CCTV system
2023/24 baseline: £0
2024/25 target: £40,000 - Number of education and awareness sessions in relation to serious crime
2023/24 baseline: 0
2024/25 target: Monitor - Number of positive interventions in response to Public Spaces Protection Orders (1 and 2)
2023/24 baseline: 953
2024/25 target: Monitor - Number of cultural events and activities we have supported
2023/24 baseline: 0
2024/25 target: 24
Meeting housing needs
- Number of affordable social housing homes delivered by us and our partners
2023/24 baseline: 133
2024/25 target: 186 - Number of affordable council homes delivered against the 2018 to 2026 target
2023/24 baseline: 339
2024/25 target: 373 - Percentage score for overall tenant satisfaction with the Council as a landlord, as determined in the Tenant Satisfaction Measures (TSMs)
2023/24 baseline: 81.1%
2024/25 target: 81.6% - Number of council homes achieving Energy Performance Certification band C
2023/24 baseline: 2546
2024/25 target: 2646 - Percentage scores for the 5 safety and compliance management Tenant Satisfaction Measures (TSMs)
2023/24 baseline: 96.08%
2024/25 target: 96.80%
Place
Shaping our place now and for future generations
- Percentage of major planning applications determined in time
2023/24 baseline: 86%
2024/25 target: 85% (government set target) - Percentage of minor planning applications determined in time
2023/24 baseline: 94%
2024/25 target: 95% (government set target) - Percentage of other planning applications determined in time
2023/24 baseline: 97%
2024/25 target: 95% (government set target) - Percentage of allowed planning appeals
2023/24 baseline: 25%
2024/25 target: <10% - The total outstanding net dwelling supply as set out in our development plan
2023/24 baseline: 8443
2024/25 target: 7,720 (plus delivery shortfall tbc)
Protecting our climate, coast, and natural world
- Kilograms of non-recycled waste produced per household
2023/24 baseline: 457.18
2024/25 target: 456 - Households using our chargeable garden waste service as a percentage of total properties in NFDC
2023/24 baseline: 26%
2024/25 target: 27% - Emissions from the council's vehicle fleet
2023/24 baseline: 1696
2024/25 target: Monitor - Percentage of household waste sent for recycling
2023/24 baseline: 33.9%
2024/25 target: 38.5%
Caring for our facilities, neighbourhoods and open spaces in a modern and responsive way
- Number of fly-tipping incidents per 1,000 people
2023/24 baseline: 13.94
2024/25 target: <13.94 - Percentage customer satisfaction with the appearance of their local area
2023/24 baseline: n/a
2024/25 target: 75% - Equivalent number of 0.5 litre bottles filled at water-filling stations - waste averted
2023/24 baseline: 22,880
2024/25 target: 23,000
Prosperity
Maximising the benefits of inclusive economic growth and investment
- Squared metres of industrial/employment land developed
2023/24 baseline: 21,209sqm
2024/25 target: monitor - Level (£) of retained business rates (at source)
2023/24 baseline: £0
2024/25 target: £0
Supporting our high-quality business base and economic centres to thrive and grow
- Resident perception of our high streets and town centres
2023/24 baseline: n/a
2024/25 target: 82.5% - Vacancies of retail premises within town/local centres
2023/24 baseline: 10%
2024/25 target: monitor
Championing skills and access to job opportunities
- Employment rate percentage of working age adults
2023/24 baseline: 80%
2024/25 target: monitor - Proportion of employee jobs with hourly pay below the living wage
2023/24 baseline: 14.2%
2024/25 target: Monitor
Future New Forest
Putting our customers at the heart
- Resident satisfaction with council services
2023/24 baseline: 62%
2024/25 target: 65% - Staff satisfaction score with NFDC ICT services
2023/24 baseline: n/a
2024/25 target: 70% - Resident satisfaction score with the quality of NFDC digital services
2023/24 baseline: n/a
2024/25 target: 70%
Being an employer of choice
- Percentage of vacancies filled first time
2023/24 baseline: 73.5%
2024/25 target: 80% - Percentage staff turnover
2023/24 baseline: 13.48%
2024/25 target: 11% - Average number of days sickness absence per employee
2023/24 baseline: 9.88
2024/25 target: 8 - Number of council apprenticeships
2023/24 baseline: 12
2024/25 target: 10
Being financially responsible
- Percentage variance to Council budget +/- (General fund budget variations)
2023/24 baseline: -8.1%
2024/25 target: +/- 3% - Percentage variance to Housing Revenue budget +/- (HRA budget variations)
2023/24 baseline: 3.89%
2024/25 target: +/- 3% - Percentage of Council Tax collected in year
2023/24 baseline: 98.65%
2024/25 target: 98.5% - Percentage of Non-domestic Rates collected in year
2023/24 baseline: 98.96%
2024/25 target: 98.5%
Designing modern and innovative services
- Benefit realisation from ICT investment
2023/24 baseline: n/a
2024/25 target: 70% - Percentage of ICT incidents resolved within SLA
2023/24 baseline: 98.8%
2024/25 target: 95% - Percentage of annual ICT work programme delivered on time and on budget
2023/24 baseline: n/a
2024/25 target: 70% - Percentage unscheduled downtime for critical systems
2023/24 baseline: n/a
2024/25 target: <5%
For more detail you can download the document below.
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