COVID-19 taxi guidance

The Department for Transport (DfT) have published trade specific guidance for drivers, operators and owners of hackney carriage or private hire vehicles to protect against coronavirus. It is important you follow this guidance.

GOV.UK taxis and private hire COVID-19 guidance

Face coverings


From 30 November 2021, passengers must wear a face covering, unless exempt, when travelling in a licensed vehicle.  You must let passengers know they need to wear a face covering at the point of booking or when entering the vehicle.

Please be mindful of people who are unable to wear a face covering because of age, health or disability reasons. You still have a responsibility to passengers under the Equality Act 2010. Guidance on exemptions can be found in the GOV.UK safer transport guidance for operators

You are entitled to refuse to take a passenger who is not wearing a face covering, unless they are exempt. 


DfT recommend that face coverings are worn by drivers, providing it doesn't affect your ability to drive safely.

Business support

To see if your business may be entitled to any support you can visit our business pages and use the GOV.UK coronavirus business support finder tool .

Sign up to the Business Support eNewsletter.

Contact us

You can contact us if you have further questions on the guidance on this page.


Phone: 023 8028 5505

Licensing Services
New Forest District Council
Appletree Court
Beaulieu Road
SO43 7PA

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