On this page you will find basic guidance for those operating taxis or self-employed taxi drivers during the coronavirus pandemic. This includes both Hackney Carriage and Private Hire licence holders.
This page was last updated as of information on 5 January 2021.
The Department for Transport (DfT) have published trade specific guidance as well as guides for both operators and passengers on travelling safely during the outbreak. It is important you follow this guidance. These documents are updated when restrictions change.
From 5 January 2021 people should stay at home. The single most important action we can all take is to stay at home to protect the NHS and save lives.
Taxi drivers can continue to work but people are only allowed to leave their home for limited permitted reasons. The law will be updated to reflect these new rules.
Passengers travelling for permitted reason, should always stay local in the village, town, or part of the city where they live. They may travel further for legally permitted reason, such as for work.
Passengers must not share a vehicle journey with someone from outside of their household or support bubble unless the journey is undertaken for an exempt reason.
We have produced this basic summary of advice for taxi operators and drivers. Full guidance can be found on GOV.UK.
You (or your employer) must undertake a COVID-19 risk assessment before working. You should think about how you work and ways you can protect yourself and your passengers.
From 23 September 2020 it is the law for passengers to wear a face covering when using taxis or private hire vehicles. You are entitled to refuse to accept a customer not wearing a face covering, unless they are exempt.
Private hire operators should advise customers when booking of the need to wear a face covering. Drivers of hackney carriages also need to explain this to their customers.
Public health advice is that taxi and private hire vehicle drivers wear a face covering when social distancing cannot be maintained. It is recognised that there will be circumstances when you cannot wear a face covering, or, a face covering may not be worn based on your risk assessment.
If you wear a face covering then you must remove it if a passenger requests to make sure your identity matches that on your licence badge.
Face coverings do not replace social distancing. If you have any of the symptoms of COVID-19, you and your household must isolate at home. Wearing a face covering does not change this.
It is important to use face-coverings properly and wash your hands before putting them on and taking them off. The Department of Health and Social Care have produced guidance on face coverings: when to wear one, exemptions, and how to make your own.
It is advised that NHS Test and Trace information is collected at the time of booking by Private Hire Operators. Hackney drivers should maintain a record of customers as well.
Data collected should be handled in accordance with the General Data Protection Regulation (GDPR).
You can view the NHS Test and Trace Guidance for more information.
Sign up to the Business Support eNewsletter.
You can contact us if you have further questions on the guidance on this page.
Phone: 023 8028 5505
New Forest District Council