Residents email 15.09.20

Information about our services, and updates as we respond to the Coronavirus (COVID-19) outbreak.

In this email:

Being a considerate neighbour - bonfires

Our environmental health team receive complaints about bonfires throughout the year, and saw complaint numbers increase during lockdown.

There are no laws that prohibit bonfires, but there are laws around the problems they may cause and the burning of certain materials.

If you have waste to dispose of, please consider alternative ways to get rid of it before you have a bonfire:

If you do decide to have a bonfire:


  • have as few bonfires as possible,
  • tell your neighbours when you intend to light it,
  • build it as far away from neighbouring properties as possible,
  • keep bonfires away from fences, hedges or other combustible materials,
  • burn only dry vegetation or clean, untreated wood,
  • have plenty of water ready,
  • attend the fire at all times,
  • continually monitor whether the fire might cause annoyance,
  • extinguish the fire if necessary.


  • light a bonfire if the wind will blow smoke across neighbouring properties,
  • light a bonfire if a neighbour is using or is likely to use their garden,
  • light a bonfire if the weather is wet, windy or misty,
  • burn any green cuttings or wet material,
  • burn household waste, plastics, rubber or any other material which would cause dark smoke or harmful combustion products,
  • allow smoke to blow across a road,
  • leave a fire smoldering.

We will continue to investigate any alleged nuisance bonfires. There is information about waste and recycling in the New Forest on our website.

Thank you for continuing to be considerate and disposing of your waste appropriately and responsibly.

Coronavirus - keep Hampshire Safe

While cases of coronavirus in Hampshire are below the England average, numbers are rising, so it is important that we all continue to play our part to keep Hampshire safe and avoid further lockdown restrictions.


  • the rule of six - meet in groups of no more than six people socially, indoors or outdoors,
  • hands - wash your hands regularly with soap for at least 20 seconds,
  • face - wear a face covering over your nose and mouth in enclosed spaces such as shops or public transport,
  • space - keep at least 1m distance from people not within your household, 2m wherever possible,
  • get a test - if you have symptoms.

Demand on testing is high across the country, leading to some shortages.

A recent survey at testing sites found a quarter of people turning up did not have symptoms.

Only get a test if you have coronavirus symptoms or have been asked to get tested by a doctor or a public health professional or by your local council. The main symptoms of coronavirus are a high temperature, a new, continuous cough and a loss or change to your sense of smell or taste. Most people with coronavirus have at least one of these symptoms.

If you have any coronavirus symptoms you must isolate immediately for 10 days (don't wait for a test or a test result before doing so).

If someone in your household starts to have symptoms, then they must get tested and the rest of your household should self-isolate with them whilst they wait for the results. If you or other members of the household don't have symptoms, then you should not get a test - only people with symptoms should get tested. Most people who are tested in person get their results the next day.

See full guidance on self-isolating on the government's website

  • If you have been in close contact with someone who has coronavirus you should not get tested unless you have coronavirus symptoms. A negative test result does not change the period of time that you will be required to self-isolate.
  • If you have been abroad and are quarantining, you should not get tested unless you have coronavirus symptoms. A negative test result does not change the period of time that you will be required to quarantine.
  • If you have symptoms and need to book a test, you can do this online or by ringing 119. Do not call 111 which is an urgent care service and cannot help with tests.

Parking season tickets

Our parking season tickets are called 'parking clocks'. They give discounted parking and can be used as often as you like.

Both short-stay and long-stay parking clocks are available. The long stay clock, as well as being sold annually, can be bought quarterly.

October to December parking clocks are on sale now.

More information about car parking is available on our website

Report sightings of Asian Hornets

The Asian hornet is an invasive non-native species. They present a serious threat to honeybee health.

It is important to report any suspected sightings of this species as soon as possible.

Find out how to identify Asian hornets by downloading an identification guide from the NNSS website.

Children's mental health

The past few months have been hard on everyone, particularly children and young people.

The NHS has lots of practical advice and support.

The information includes how to have a conversation with your child, how to build healthy routines, and support for back to school.

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