Coronavirus waste and recycling changes

Here you can find the latest information on any current disruptions to our waste and recycling services, and how to put out waste and recycling if you have coronavirus (COVID-19).

On this page:

Rubbish and recycling collections

We are continuing to collect your household rubbish in black sacks, household recycling in clear sacks, and glass bottles and jars in black collection boxes.

Clear and black sack deliveries may be running slightly behind schedule but we are working to catch up any backlog, and in the meantime, you are reminded that you can use any black or clear sack, they do not need to be NFDC sacks.

Putting out waste if you have coronavirus

If you or anyone in your household has coronavirus, symptoms of coronavirus, or is self-isolating:

Double-bag your personal waste

  • put personal waste such as used tissues and disposable cleaning cloths in a bag, then in a second bag 
  • tie these bags securely and keep them separate from other waste in the rooms where you are self-isolating
  • put these bags into your black rubbish sack for collection

Do not put your sacks out for collection for at least three days

  • for example, if you have filled/tied a bag on Monday and your collection is on Thursday, you can put that bag out for collection on Thursday morning
  • if you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week

Garden waste collection service

On 19 July 2021, we took the difficult service decision to stop collecting garden waste as we did not have enough staff across all our waste collection services. 

From 13 September 2021, we were able to restart collections to current customers with a monthly collection schedule.

We are currently not able to accept any new subscriptions or requests for additional sacks.

Bulky waste collections

We are unable to take new bulky waste collection bookings until further notice, due to staff shortages. We will try to fulfil any collections already booked but will contact you if we are unable to.

Some voluntary groups or charities may be able to reuse your item. Others may be able to recycle or dispose of it for you.

Assisted collections

Assisted collections are continuing as normal.

If you are registered for an assisted collection with us, your waste will be collected on your normal collection day from the location agreed with us.

Healthcare waste collections

Healthcare waste collections are continuing as normal.

If you are registered for healthcare waste collection, your waste will be collected on your normal collection day from the location agreed with us.

Business waste collections

We are continuing to provide a weekly business waste collection service. Present your business waste as normal on your collection day.

If you or anyone in your business has coronavirus, is treating someone with coronavirus, or your business has visiting customers (for example retail or food outlets):

Double-bag personal waste and personal protective equipment (PPE)

  • businesses should provide extra bins for staff, to dispose of waste such as used tissues, disposable cleaning material, gloves, face masks, aprons and other items used as PPE, and keep this waste separate from other waste
  • businesses should provide extra bins for customers, to dispose of waste such as takeaway packaging, single use cutlery and other tableware, used tissues, gloves, face masks, and other items used as PPE, and keep this waste separate from other waste
  • recycling bins must not be used by staff or customers to dispose of any of the waste items listed above
  • empty bins for staff and customers regularly to avoid overflow and litter, and put these items in a bag, then in a second bag and tie it securely
  • keep these bags separate from other waste, and put them into your green business waste sack for collection

Do not put your sacks out for collection for at least three days

  • for example, if you have filled/tied a bag on Monday and your collection is on Thursday, you can put that bag out for collection on Thursday morning
  • if you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week

Mixed recycling and glass containers

Emptying of these containers will continue as normal.

Small business waste customers

Deliveries of business waste sacks and stickers to small businesses will continue as normal.

Taking rubbish to the tip

Hampshire County Council Household Waste and Recycling Centres will remain open for waste you cannot store safely at home, but you must book an appointment before you visit.

You can book an appointment at a tip using the online form below.

Community recycling banks

Clothing and textile recycling banks

Our clothing/textile recycling bank contractor will continue to empty these banks. 

Mixed recycling and glass banks

When visiting a community recycling site remember that:

  • any overspill or uncontained waste at the recycling banks can cause a health and fire risk
  • recycling left on the ground is classed as fly-tipping
  • CCTV cameras operate in these areas

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