Coronavirus waste and recycling changes

Find out how waste and recycling services may be affected by current coronavirus (COVID-19) restrictions.

On this page:

Rubbish and recycling collections

We are continuing to collect your household rubbish in black sacks, household recycling in clear sacks, and glass bottles and jars in black collection boxes.

Putting out waste if you have coronavirus

If you or anyone in your household has coronavirus, symptoms of coronavirus, or is self-isolating:

Double-bag your personal waste

  • put personal waste such as used tissues and disposable cleaning cloths in a bag, then in a second bag 
  • tie these bags securely and keep them separate from other waste in the rooms where you are self-isolating
  • put these bags into your black rubbish sack for collection

Do not put your sacks out for collection for at least three days

  • for example, if you have filled/tied a bag on Monday and your collection is on Thursday, you can put that bag out for collection on Thursday morning
  • if you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week

Reducing the amount of waste

Many households are putting out more waste than usual. You can help us by not using weekly household waste collections to dispose of:

  • DIY waste  
  • un-bagged waste
  • furniture or electrical items

If you need more black or clear sacks

Delivery of black and clear sacks to households will continue as per our normal schedule.

Icon for pdf Black and Clear Sacks Delivery Schedule [37.15KB]

You can purchase additional black or clear sacks at our information offices.

Garden waste collection service

We are suspending the garden waste service from Monday 19 July 2021 for a minimum of 4 weeks. This is because of staff shortages which are due to our staff following the Covid self-isolation rules, and the ongoing national HGV driver shortage that is affecting services across the country.

Bulky waste collections

We are continuing to take bookings for bulky waste collections. To ensure the safety of our staff, the following changes have been made:

  • do not call to book a collection if you have coronavirus, or symptoms of coronavirus
  • if possible, leave items outside your home for 72 hours before collection
  • sofas and armchairs must be placed outside your home 72 hours before collection and covered to prevent them from getting wet; they can be put in a garage or outbuilding, or covered with plastic sheeting or tarpaulin
  • if an item is wet the crew reserve the right not to collect it
  • do not approach our staff when they come to collect your item

Assisted collections

Assisted collections are continuing as normal.

If you are registered for an assisted collection with us, your waste will be collected on your normal collection day from the location agreed with us.

Healthcare waste collections

Healthcare waste collections are continuing as normal.

If you are registered for healthcare waste collection, your waste will be collected on your normal collection day from the location agreed with us.

Business waste collections

We are continuing to provide a weekly business waste collection service. Present your business waste as normal on your collection day.

If you or anyone in your business has coronavirus, is treating someone with coronavirus, or your business has visiting customers (for example retail or food outlets):

Double-bag personal waste and personal protective equipment (PPE)

  • businesses should provide extra bins for staff, to dispose of waste such as used tissues, disposable cleaning material, gloves, face masks, aprons and other items used as PPE, and keep this waste separate from other waste
  • businesses should provide extra bins for customers, to dispose of waste such as takeaway packaging, single use cutlery and other tableware, used tissues, gloves, face masks, and other items used as PPE, and keep this waste separate from other waste
  • recycling bins must not be used by staff or customers to dispose of any of the waste items listed above
  • empty bins for staff and customers regularly to avoid overflow and litter, and put these items in a bag, then in a second bag and tie it securely
  • keep these bags separate from other waste, and put them into your green business waste sack for collection

Do not put your sacks out for collection for at least three days

  • for example, if you have filled/tied a bag on Monday and your collection is on Thursday, you can put that bag out for collection on Thursday morning
  • if you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week

Mixed recycling and glass containers

Emptying of these containers will continue as normal.

Small business waste customers

Deliveries of business waste sacks and stickers to small businesses will continue as normal.

Taking rubbish to the tip

Hampshire County Council Household Waste and Recycling Centres will remain open for waste you cannot store safely at home, but you must book an appointment before you visit.

You can book an appointment at a tip using the online form below.

Community recycling banks

Clothing and textile recycling banks

Our clothing/textile recycling bank contractor will continue to empty these banks. 

Mixed recycling and glass banks

We are continuing to empty recycling banks but we are prioritising collection of household rubbish and recycling. We ask that you continue to recycle from home as much as possible using your clear recycling sack and glass box.

When visiting a community recycling site remember that:

  • any overspill or uncontained waste at the recycling banks can cause a health and fire risk
  • recycling left on the ground is classed as fly-tipping
  • CCTV cameras operate in these areas

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