Coronavirus Waste and Recycling Changes

Find out how waste and recycling services may have been affected by the coronavirus (COVID-19) outbreak.

We are continuing to collect your household rubbish in black sacks, household recycling in clear sacks, and glass bottles and jars in black collection boxes.

On this page:

Rubbish and recycling collections

Putting out waste if you have coronavirus

The way you put out your black sacks or clear sacks for collection must change if you or anyone in your household:

  • has confirmed coronavirus
  • has symptoms of coronavirus
  • is self-isolating.

Double-bag your personal waste.

  • Put personal waste such as used tissues and disposable cleaning cloth in a bag, then in a second bag. 
  • Tie these bags securely and keep separate from other waste in the rooms where you are self-isolating.
  • Put these bags into your black sack for collection.

Do not put your sacks out for collection for at least three days.

  • For example, if you have filled/tied a bag on Monday and your collection is on Thursday, you can put that bag out for collection on Thursday morning.
  • If you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week.

Reduce the amount of waste

Many households are putting out more waste than usual. You can help us by not using regular collections to dispose of:

  • DIY waste  
  • un-bagged waste
  • furniture or electricals.

Order more black or clear sacks

You can order more sacks for rubbish or recycling collections using the link below. The sacks will be delivered to you.

You can also buy sacks from our Information Offices, some of which have re-opened. Check which offices are open and the opening times before you travel.

Garden waste collection service

Our garden waste collection service was suspended during March and April 2020, but has now resumed.

We are currently experiencing a very high demand for this service.

If you are a new customer:

  • it may take three to four weeks to deliver your new garden waste bag(s)
  • your garden waste collection will not begin until after you have received your bag(s).

If you are an existing customer:

  • we will aim to replace reported lost bags as soon as possible
  • it may take three to four weeks to replace bags reported as damaged.

Assisted collections

Assisted collections are continuing as normal.

If you are registered for an assisted collection with us, your waste will be collected on your normal collection day from the location agreed with us

Healthcare waste collections

Healthcare waste collections are continuing as normal.

If you are registered for healthcare waste collection, your waste will be collected on your normal collection day from the location agreed with us.

Business waste collections

We are still providing a weekly business waste collection service. Present your business waste as normal on your collection day.

There are some changes to follow if you or anyone in your business:

  • has confirmed coronavirus
  • has symptoms of coronavirus
  • is treating someone with confirmed or symptoms of coronavirus.
  • Your business has visiting customers, for example retail or food outlets.

Double-bag personal waste including Personal Protective Equipment (PPE).

  • Businesses should provide extra bins for staff, to dispose of waste such as used tissues, disposable cleaning material, gloves, face masks, aprons and other items used as PPE, and keep this waste seperate from other waste
  • Businesses should provide extra bins for customers, to dispose of waste such as takeaway packaging, single use cutlery and other tableware, used tissues, gloves, face masks, and other items used as PPE, and keep this waste seperate from other waste
  • Recycling bins must not be used by staff or customers to dispose of any of the waste items listed above
  • Empty bins for staff and customers regularly to avoid overflow and litter, and put these items in a bag, then in a second bag and tie it securely
  • Keep these bags separate from other waste, and put them into your green business waste sack for collection.

Do not put your sacks out for collection for at least three days.

  • For example, if you have filled/tied a bag on Monday and your collection is on Thursday, you can put that bag out for collection on Thursday morning.
  • If you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week.

Mixed recycling and glass containers

Emptying of these containers has now resumed as normal.

If you have received an invoice and need to defer your payment, no follow up action will be taken. These invoices will be reviewed at a later date.

Small business waste customers

Deliveries of business waste sacks and stickers to small businesses have resumed as normal.

Bulky waste collections

We are taking bookings for bulky waste collections. To ensure the safety of our staff, some changes have been made to the service as described below.

  • Do not call to book a collection if you have coronavirus, or symptoms of coronavirus.
  • If possible, leave items outside your home for 72 hours before collection,
  • We cannot collect soft furnishings such as sofas, mattresses and armchairs until further notice.
  • Do not approach our staff when they come to collect your item.

Taking rubbish to the tip

Hampshire County Council has reopened its Household Waste and Recycling Centres for waste you cannot store safely at home, but you must book an appointment before you visit.

You can book an appointment at a tip using the online form below.

Community recycling banks

Clothing and textile recycling banks

We have received notice from our clothing/textile recycling bank contractor that their operations are closed. Clothing and textile banks will not be emptied until further notice. 

Store your unwanted clothing and textiles at home.

Mixed recycling and glass banks

We are prioritising collection of household rubbish and recycling. Continue to recycle from home as much as possible using your clear recycling sack and glass box.

Do not take additional glass and recycling to our recycling banks until further notice. 

  • Any overspill or uncontained waste at the recycling banks can cause a health and fire risk.
  • Recycling left on the ground is classed as fly-tipping.
  • CCTV cameras operate in these areas. 

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