The Coastal & Public Facilities Service of New Forest District Council is committed to protecting and respecting your privacy. For the purpose of the 2018 General Data Protection Regulation, the Data Controller is New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire SO43 7PA (email@example.com).
When you contact one of the teams (coastal protection, civic buildings or building control) within the Coastal & Public Facilities Service we will ask you for certain personal information in order to assist with your enquiry. Some of this information will need to be recorded and stored on our systems. This Privacy Notice aims to explain:
The different kinds of personal data we process
When you contact a team within the Coastal & Public Facilities Service we will collect certain personal information from you, for example: your name, your phone numbers, your email address, your address, beach hut information, river mooring information, financial information and any other relevant information that may relate to the issue or service being provided.
The type of information we collect will depend on the service your are requesting.
We use your information in a variety of ways:
The information we collect is stored securely on our systems for managing the services.
The information on our systems is retained for a minimum of 6 years before being deleted, with the exception of:
We need to process your data in order to provide you with the services that you are requesting, or to provide services that we have a legal responsibility to provide or are in the public interest. Examples of this might include:
Sometimes, in order to deliver our services we need to share the information that you give us with other departments within New Forest District Council (for example Sundry Debtors, out of hours service) or with our appointed service providers'. Some examples of how and why we share your data are:
Below is a list of the most common teams or departments that we share information with; this is not an exhaustive list, and information may need to be shared with other teams or services within NFDC or externally (that are not listed below) in order to process your enquiry.
|Shared with||What and why|
|Sundry Debtors||We will need to pass on your contact details and any relevant information|
required to our Sundry Debtors team so they can raise
annual invoices for beach huts, moorings or dinghy park spaces
|CCTV, Alarms &|
Emergency Planning Team
|The team will be passed your contact details that we collect from you in order that they can make contact|
with you with regard to any out of hours issue that may affect your beach hut
|Planning||Information that we collect from you may be used by the Planning Service in the event of any planning|
issues that may affect your beach hut or building regulations application
|Appointed Service Provider||We will need to pass on your contact details to enable servicing appointments to be made for|
the equipment within your property
a Where we have your consent
b Where in the public interest to do so
c In order to comply with a legal obligation; for example when processing building regulation applications
d Where it is in the legitimate interest of NFDC to do so; for example where they may be a risk to public health and safety;
e Where we have your explicit consent or it is in the substantial public interest for special categories data. For example where servicing of equipment within your property through our appointed service provider
Where we rely on your consent and you with to withdraw this consent, you can do so by contacting us at the address above or on: firstname.lastname@example.org or email@example.com
We work hard to ensure that we only gather information that we need to process your enquiry and deliver the services that you are entitled to in the best way possible. However, if you have any concerns relating to this or your Privacy in general, please speak to (or contact) one of our team (firstname.lastname@example.org or email@example.com) or email our Data Protection Officer on firstname.lastname@example.org.
For further information, plus information on access, portability, withdrawal of consent, correction etc, please see New Forest District Councils "Information Rights Policy" which is available on the NFDC website at: http://www.newforest.gov.uk/article/18215/GDPR
For more information on Data Protection in general, or you with to make a complaint relating to how your personal data has been used, please contact the Information Commissioner Office:
Phone helpline: 03031231113