Contact us

Email 

customer.services@nfdc.gov.uk

We usually respond to emails within 3 hours during office hours.

App

Download the New Forest In Touch app on Google Play

Use our app to report something using your mobile phone.

We process app reports within 1 working day.

Social media

Twitter: @newforestdc

Facebook: facebook.com/newforestgov 

Get in touch by posting your message or sending a direct message. 

Telephone

023 8028 5000
Monday to Thursday, 8:45am to 5:15pm

Fridays, 8:45am to 4:45pm

We are closed on all bank holidays but you can contact us if it is an emergency.

Extensions

  • Council Tax, housing benefit, Non-domestic rates - option 1
  • housing - option 2 
  • planning - option 3
  • customer services - option 4


For other questions and issues, hold and you will be connected to the customer service team.

They may connect you to:

  • waste and recycling - missed bin collections, glass boxes, bulky waste collections
  • garden waste - garden waste service
  • pest control - visits and give general advice on rats, mice, wasps
  • dog warden - lost or found dogs in the district
  • streetscene - flytipping and general street cleaning
  • housing - maintenance reports, rent and other general tenancy issues.

Emergencies

Out of office hours, weekends and bank holidays.

023 8028 5250
07771 259 098

In person

Visit one of our 8 local offices around the district.

Find your nearest information office.

Webchat

You can use webchat on this page or on some other service pages to chat to one our team.

Webchat terms and conditions.

Other ways to contact or report an issue

If you need to report a problem within the New Forest district to us or one of our partners, you can find information below about who to contact.

Report a problem

Privacy notice

Customer Services Privacy Notice

If you need to report a problem within the New Forest district to us or one of our partners, you can find information below about who to contact.
Call or visit the council's eight local offices across the New Forest.
Terms and conditions for the use of our web chat service.

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