Household Recycling

We collect recycling from all households in New Forest every week. Your recycling is collected in clear plastic sacks, or from your communal recycling bin if you live in flats.

You can check your clear sack recycling collection day using our online postcode lookup below.

To recycle glass bottles and jars, use your black box or your communal bin if you live in flats.

On this page:

Coronavirus changes to recycling collections

Putting out waste if you have coronavirus

The way you put out your black sacks or clear sacks for collection must change if you or anyone in your household:

  • has confirmed coronavirus
  • has symptoms of coronavirus
  • is self-isolating.

Double-bag your personal waste.

  • Put personal waste such as used tissues and disposable cleaning cloth in a bag, then in a second bag. 
  • Tie these bags securely and keep separate from other waste in the rooms where you are self-isolating.
  • Put these bags into your black sack for collection.

Do not put your sacks out for collection for at least three days.

  • For example, if you have filled/tied a bag on Monday and your collection is on Thursday, you can put that bag out for collection on Thursday morning.
  • If you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week.

Reduce the amount of waste

Many households are putting out more waste than usual. You can help us by not using regular collections to dispose of:

  • DIY waste  
  • un-bagged waste
  • furniture or electricals.

Order more black or clear sacks

You can order more sacks for rubbish or recycling collections using the link below. The sacks will be delivered to you.

You can also buy sacks from our Information Offices, some of which have re-opened. Check which offices are open and the opening times before you travel.

What we collect

Our recycling contractor can only recycle materials on the list below. Do not put anything else in your clear plastic sack.

There are only six types of material that you can put in your clear recycling sack, which are listed below with examples.

  • Plastic bottles including milk, drinks, toiletries and cleaning product bottles.
  • Tins including food, pet food, biscuits, sweets, tea and coffee tins.
  • Cans including fizzy drinks, beers and lager cans.
  • Aerosols including deodorants, furniture polish, shaving foam, hairspray and air freshener.
  • Paper including newspapers, magazines, directories, catalogues, junk mail, envelopes and stationery.
  • Cardboard including cereal, tea, egg boxes, toilet rolls and cardboard packaging.

If you have items that are not on the above list, put them in your black rubbish sack to be collected as household rubbish.

You can recycle glass bottles and jars through your black box or communal bin or take it to a community recycling bank.

At some community recycling bank locations, there are charity-run recycling banks for clothing/textiles, shoes, books and CDs.

Medical syringes should never be placed in the clear recycling sack, even if you believe they are securely wrapped or contained. The council provides a free healthcare waste collection service for this type of waste.

You can find out more about household recycling by downloading the leaflet below.

Icon for pdf Household Recycling Leaflet [84.48KB]

How we collect

Your recycling is collected in clear plastic sacks, or from your communal recycling bin if you live in flats.

We deliver 36 clear plastic sacks to each property every six months. You can purchase extra sacks at your local Information Office.

For operational reasons, the exact dates for sack delivery may vary. You can check when to expect your sack delivery by downloading the schedule below.

Icon for pdf Black and Clear Sacks Delivery Schedule [37.15KB]

New residents can request a delivery of sacks by calling Customer Services on 023 8028 5000.

What to do on collection day

Recycling sacks are collected every week, on the same day as your black rubbish sacks.

Fill your clear sack with recycling and tie it securely. If you have large amounts of cardboard, crush and put it in a clear sack and tie it securely, as wet cardboard cannot be recycled.

Put out your sacks at the edge of your property no earlier than 6pm the day before, and by 6am on your collection day.

Place your recycling items loose in the sack. Any items contained in carrier bags within the clear sack cannot be taken.

If your clear sack contains a lot of non-recyclable materials, none of the contents of your sack will be recycled. The contaminated clear sack will be collected with the black rubbish sacks.

Missed collection

If your clear sacks were not collected, you can contact us to report a missed collection.

Bank holidays

Clear sack collections will still take place over the Easter and summer bank holidays.

Some changes are made to clear sack collection days at Christmas and New Year. These will be published on the Find My Collection Day page at the beginning of December. Details will also be printed on your black sacks, and published in the local press and on social media.

If you need help

Residents who are unable to put their sacks out at the edge of their property due to a disability, illness or injury can contact us to request an assisted collection.

For updates on assisted collections and other waste collections, follow us on Twitter.

Glass bottles and jars are collected from homes for recycling every four weeks.

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