Maintenance of council homes

Council housing is subject to routine maintenance, as well as planned repairs and improvements. We also offer advice to council tenants if you wish to make minor changes to your property.

We also publish information about repairs to council housing and self-help repair advice for tenants.

On this page:

Coronavirus information

We have taken the decision to adapt our maintenance and repairs services by prioritising work within our available resources.

With immediate effect only essential maintenance and repair activities will be undertaken within tenant's homes.

These include:

  • Emergencies - work necessary to prevent danger to life or extensive damage to property, or if the problem will have an adverse effect on a medical need
  • Urgent - essential repair to prevent undue inconvenience or further damage to property
  • Priority - repairs that are likely to affect the comfort of residents and likely to cause damage to the property if not carried out as a priority.

If tenants have a routine repair booked relating to the inside of their home, we'll be contacting them shortly to let them know this has been cancelled.

We understand this may be disappointing to hear but we want to reassure tenant's that we're taking these steps as a result of the ongoing pandemic and the need to prioritise our work within our available resources.

Regular updates on impact to services will be published on our website and when we're able to resume full services, please contact us regarding your cancelled repair.
External property repairs will continue to be offered where resources allow and prioritised to the most vulnerable within our communities.

Annual safety checks and fire safety work will continue to be offered as normal. The video on this page gives more information about gas safety inspections during this time.

Council Housing Maintenance staff will actively be enforcing social distancing guidance when undertaking essential visits to tenant's homes and will continue observing regular hand washing and hygiene regimes in accordance with guidance.

Cyclical maintenance

Cyclical maintenance refers to routine, periodic maintenance of council-owned properties. It is written in your tenancy agreement that you must give us access to your home to perform this maintenance. If you do not, this may lead to legal proceedings to gain access and force entry to fulfil our legal obligations.

Gas safety inspection

These are the annual gas safety checks to council-fitted appliance such as boilers and fires. This will be carried out by our own Gas Safe registered engineers. 

Electrical safety inspection 

This is a five-year inspection of the property's electrics. This will be carried out by our own NICIEC registered engineers. 

Smoke and carbon monoxide inspections 

We will maintain all smoke and heat detectors, and carbon monoxide alarms. This is also completed as part of our yearly inspection.

Lifts and stairlifts

All lifts and stairlifts within our properties will be serviced and maintained in accordance with legislative servicing and inspection regimes. 

Stock condition surveys

We will inspect your home every five years to assess its condition, and identify any health and safety concerns or work required.

Planned maintenance

We have a dedicated team who plan the major repairs and improvements to your property. These improvements are planned for within a maintenance programme and include replacing kitchens, bathrooms, doors, windows, and boiler and heating systems.

Our Housing Maintenance Asset and Compliance team are proud to be members of the Association of Safety and Compliance Professionals (ASCP).

Tenants' improvements and alterations

To make your council property more of a home, you might want to make changes or do some DIY. But it's important that you don't start any work without talking to us first.

We are happy for you to make minor changes without our permission like decorating, changing carpets or putting up shelves. For anything else, you'll need to let us know what you want to do and receive written permission before you begin.

If you require adaptations to your home, see our private housing page for further information on Disabled Facilities Grants.

How to ask for permission

Due to the COVID-19 pandemic we are currently unable to accept any tenant improvement and alteration requests.

Regular updates on impact to services will be published here.

Further information

For more detailed information on our repair policy, download the document below.

Icon for pdf Housing Landlord Services Maintenance and Repairs Policy 2019 [445.58KB]

You can also download our Asset Management Strategy below.

Icon for pdf Asset Management Housing Strategy 2020-24 [3.84MB]

We offer self-help advice and videos if you would like guidance on making minor improvements to your home.

ASCP corporate member logoGas Safe register logoNICEIC approved contractor logo

 

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