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Household rubbish

New Forest District Council is committed to weekly rubbish collections. Black sacks can be used for general rubbish that cannot be recycled.

Find your collection day  and use the map

  • Click the menu button in top left hand corner
  • Click 'choose map layers'
  • Check 'waste and recycling' and expand to see the colour/day key
  • Enter your postcode in the search bar at the top of the page
  • Check the colour of your property against the key on the left hand side

How to use your black rubbish sack

Rubbish should be bagged and tied securely before placing it at the edge of your property, no earlier than 6pm on the evening before collection, and no later than 6am on the day of collection. Please help your collection team by ensuring parked cars are not restricting access to your road.

The black rubbish sack cannot be used to dispose of the following items

  • Garden waste
  • Electrical items
  • Hazardous waste (e.g. asbestos)
  • Bulky items
  • Paint tins

Sacks containing these items will not be collected.


Missed collection

Rubbish sacks should be put out by 6am on your collection day. If the sack did not contain anything unsuitable, such as heavy or hazardous waste, please contact customer services on 023 8028 5000.

We aim to collect missed sacks within one working day.


Bank holidays

Collections stay the same over the Easter and summer bank holidays. Please put your sacks out on your normal day.

Some changes are made to collection days at Christmas and New Year. Changes will be published here at the beginning of December and details are printed on your black sacks.


Wildlife and black sacks

If you are concerned that birds or animals will tear open bags, you can place the bags in a traditional dustbin at the boundary of your property. Your collection team will remove the sacks and replace the lids. They will not empty a wheelie bin. If you have a wheelie bin, please remove your rubbish sacks before your collection is due.

Your rubbish is your responsibility before it has been collected; if animals do split the bags then you are responsible for clearing it up. If a collector spills the contents of the bag then they should remove all rubbish.


Sharp items

Broken glass and ceramics should be wrapped securely before being placed in your black sack. This is so your collection team do not cut themselves whilst collecting your rubbish.

Medical syringes should never be placed in the black refuse sack, even if you believe it is securely wrapped or contained. The council provides a free clinical waste collection service for this type of waste.


Delivery of black and clear sacks

The council delivers 26 black rubbish sacks and 36 clear recycling sacks to each household approximately every 6 months. For operational reasons the exact delivery dates may vary. To find out when to expect your sacks please see the adobe icon sack delivery schedule [37kb] 

If you think your delivery of sacks may have been missed please contact Customer Services within four weeks of the date you expected the delivery.

If you are new to the area, please contact Customer Services and request a delivery of black and clear sacks.

Additional black and clear sacks

If you need more black and clear sacks they can be purchased from any local Information Office (you can also purchase non NFDC black sacks from a supermarket or other retailer)


Assisted collections

Residents who are unable to put their bags at the edge of their property due to a disability, illness or injury can request an assisted collection.

Assisted collections are only available when there is no one in the household who is able to help. Please click here for more information.

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Updated: 12 Sep 2019
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