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How to check your Rateable Value and make an Appeal

Your Rateable Value

All non-domestic properties subject to business rates have a Rateable Value which is set and maintained by the Valuation Office Agency an agency of HM Revenues and Customs.  The rateable value of a property is based on an assessment of the annual rent that the property could rent for on the open market at a fixed valuation date. 

For the current rating list which commenced on 1 April 2017, the fixed valuation date was 1 April 2015.

For a full list of rateable values, see the list of business rate valuations at the Valuation Office Agency

The rateable value may change if any physical changes are made to your property, for example, building or demolishing an extension. Any changes must be reported to our Business Rate Team immediately-

An owner, or ratepayer (the person liable to pay the business rates), can check and challenge the rateable value of your property and if you are still not satisfied you can appeal to the Valuation Office Agency.


The Check, Challenge and Appeals Service

This service is designed to get changes made quickly without there being an automatic need for an appeal.  Check and challenge allows you to check and confirm or update the details of your property.  Following a check, if you think the valuation is wrong, you can submit a challenge or request changes.  Following a challenge, if you are still not satisfied you can appeal.

  • if you think the valuation is wrong, you can challenge or request changes online, and
  • if you are still not satisfied, you can appeal.

The process is free of charge.  Please give clear reasons for your challenge or appeal, and include the address and postcode of any other property you are comparing yours with.

If you do not have web access please ring the VOA on: 03000 501 501 or write to the VOA at:

Check & Challenge Service, PO Box 1827, Shirley, Southampton, SO15 9HH

Transitional Relief Scheme

When a revaluation takes place there may be significant changes in your rateable value, due to increases or decreases in property values in the period since the last revaluation.  In order to phase in these changes, there is a scheme in place to limit either the increase or the decrease in your business rates charge after the revaluation has taken place.  These transitional calculations are carried out automatically and if applicable - any changes will be shown on your bill, and will continue to apply each year until the full amount becomes due.

The transitional scheme only applies to the charge based on the property at the time of the revaluation.  If any changes are made to the property after the revaluation date, the scheme will not apply to the part of the charge that relates to the increase in rateable value due to those changes.

If your bill includes transitional rate relief or transitional surcharge and you would like further information about the scheme or an explanation as to how this has been calculated, please contact us.

Further information about the transitional relief scheme is also available at

Updated: 6 Mar 2018
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