Search site
»

Coronavirus: Waste, recycling, and environment

teal bullet Keep up to date

Sign up to get residents emails, with information about how our services are changing as we respond to the Coronavirus crisis.  newforest.gov.uk/artic.../19411/COVID-19-service-update-emailsOpens new window 


Tuesday 7 April 2020: Easter bank holidays refuse collections

With the tips (HWRCs) closed, and the suspension of our garden waste collections, if you are thinking of doing DIY or clearing your garden, please think about what you will do with the waste you create as it will not be accepted at the kerbside. Our glass, black and clear sack waste collections are planned to take place over the bank holiday weekend so please continue to present your waste on the usual day, but follow the advice below about how to do this correctly. Thank you


Collecting household rubbish and recycling is a priority but there may be some adjustments to refuse collections in the coming days.  Residents are being asked to keep an eye on website announcements, and to share information with any family or friends who are unable to access the website

Black and clear sack collections

Please put sacks out for collection at the edge of your own property - do not stack-pile sacks with neighbours'. It's important you can identify your own sacks as, if refuse is not collected on the collection day, you will need to take yours back in.  (Our operatives may still stack-pile as part of their collection patterns)

Refuse crews have been given guidance on how to maintain social distancing and adjustments are being made to the way we carry out the service to follow this in a safe way.  Residents are asked not to approach crews with questions and to keep to 2m distance.

 

Advice on how to store your rubbish for anyone with confirmed or possible Coronavirus or if you are self-isolating (COVID-19):

•    Double bag all waste that contains tissues
•    Do not put it out for collection for at least 72 hours

Double bag: Personal waste (such as used tissues and disposable cleaning cloth) should be stored separately to other waste, put in a smaller plastic waste bag and then put into a second bag.  This should be tied and kept separate from other waste in the room/s in which you are self-isolating. You can then place these into your black sack for collection.

Keep aside for at least 72 hours: Do not put it out for collection for at least 3 days. As an example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning. However, if you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you would need to hold onto that bag until your collection day the following week.

Other household waste can be disposed of as normal.

This advice is based on guidance form central government, designed to prevent transmission of the virus. 

 

Garden Waste

The Garden Waste Collection is suspended until further notice. http://newforest.gov.uk/gardenwaste

 

Bulky Waste

Bookings for bulky waste collections have been suspended until further notice. http://newforest.gov.uk/article/7935/Bulky-household-waste-collection

 

Glass recycling collections

Currently glass collections are still taking place. http://newforest.gov.uk/glass

 

Clinical waste collections

Both in orange sacks and yellow sharps boxes are being collected as normal. http://newforest.gov.uk/article/7940/Healthcare-waste

 

How you can help

Residents can help us continue to collect waste by minimising what is put out for collection:

  • Hold on to unwanted items for the time being - house clearance waste, DIY materials and old clothes and toys
  • Garden waste - start a compost heap or add to a compost bin.
  • Reduce food waste - don't buy or cook more than you need, store or freeze leftovers, keep an eye on use by dates, compost what you can

 

Recycling banks

Recycling banks ('bring sites') and textiles banks are no longer being emptied. Visiting recycling bank sites is considered an unnecessary journey. Residents are advised to stay at home, present any recyclable materials at the kerbside and hold onto any unwanted textiles. 

 

Fly tipping

Police and Council officers are patrolling for fly tipping. Fly-tipping is a serious criminal offence for which you can be prosecuted. You may be fly tipping if you;

  • put rubbish, glass or other recyclables on the floor next to a full bin or recycling bank, or
  • leave a bag outside a closed charity shop, or
  • give your DIY and rubble to someone to dispose of who doesn't have a waste carriers license

http://newforest.gov.uk/article/7937/Fly-tipping

 

Clean streets and dog waste


Our teams continue to clean streets and empty dog waste and litter bins in public areas, whilst also providing back up support to our crucial refuse teams. Residents are reminded that dog waste can be placed in any litter bin, so if dog waste bins are full are asked to use a different public litter bin or take the waste home with them.
 

Business / trade waste

Advice on any changes to services for our business waste customers is available at http://www.newforest.gov.uk/businesswaste 


Monday 30 March 2020:

Are you still collecting rubbish?

Yes, waste collection is a critical service and most important is the collection of black sacks. We collect over three hundred thousand sacks. Every week.  We may have to make changes to other services to ensure that we can continue to collect your black sacks. Currently glass collections are still taking place. Garden waste collections have been suspended.

 

Why has your service changed / reduced?

Collecting the household waste is the priority. That's your black sacks containing food waste and non-recyclable waste. But because of coronavirus and its impact, we have less staff to do the rounds, some are self-isolating or are in vulnerable groups.  Also affecting how quickly we can do the collections are measures we are following to keep our crews safe, for example we have introduced social distancing and staggered start times so the rounds may take a bit longer.  We must also take more care over the waste we do collect, especially from houses that have been self-isolating. Add to this that people are at home, so they are producing more rubbish. 

All this combined means we need to look at prioritising our services to make sure we can continue to collect black sacks.

To help this we have redeployed people from other council services, the ones that usually do the non-essential garden waste for example. But in some areas, we are losing the knowledge of our regular crew who are familiar with the streets they visit, and so collections will take longer.

 

What can households do to help?

You can help us continue to collect your waste by minimising what you put out for collection:

o   Hold on to unwanted items for the time being;house clearance waste, DIY materials and old clothes and toys. It can be tempting to put them out with the general waste if you are having a clear out, but please just keep them for a short a time.

o   Garden waste; start a compost heap or add to a compost bin. 

o   Reduce food waste; don't buy or cook more than you need, store or freeze leftovers, keep an eye on use by dates, compost what you can (fruit and vegetable peelings, eggshells, tea bags and coffee granules).

o   For more information on how reduce your waste https://www.hants.gov.uk/wasteandrecycling/smartliving

 

How should I put my sacks out for collection?  

We're working hard to deliver essential services, and we're prioritising collection of household rubbish and recycling. It's important you can identify your own sacks. Please help us at this time by putting your sacks out for collection at the edge of your own property and not stack-pilling your sacks with your neighbours. If your sacks are not collected on your collection day please take them back in and check our website for updates. This will help maintain cleanliness in our communities and prevent further risk to health. 

 

What do I do if my waste isn't collected?

If your waste is not collected, we are asking residents to take their waste in and check our web page for updates newforest.gov.uk/coronavirus. If rounds have been cancelled, we will post updates there. If there is no update, your sacks may have been missed by the crew, remember they may be new staff from other services and therefore not know where all householders leave their waste. If you can hold onto your waste until next time, this would really help. However, if you have been missed twice or your waste is causing an issue you can report this as a missed bin http://newforest.gov.uk/article/14071/Missed-collections We will do our best to return and collect it.

 

What if people in my street are still stack piling their sacks?

We appreciate that not everyone will be aware of this new advice, that is why we are asking our communities to share this information safely with their neighbours. A note through the door or a conversation form a safe distance would really help us.  

 

Additional advice regarding stack piling:

o    Flats and communal bins;please continue to use the communal bin areas but be considerate and minimise your waste wherever possible. Do not leave uncontained waste.

o    Shared driveways; If you must leave your waste with your neighbours, try and keep them slightly apart so you can identify them. 

o    Houses with no vehicle access;we have informed all our crews not to expect stack piles and to check properties where stack piles are normally made. Please make sure the sacks are in plain sight.

 

I usually have may clinical waste collected, should I still put it out?

Yes, please put your orange sacks or yellow sharps box out for collection as normal. Check regularly for updates and inform your neighbours where safe to do so. If you have confirmed, or symptoms of Covid-19, or have been self isolating please follow the advice at the top of this page regarding how to store your waste.

 

What shall I do with my garden waste now the tip is closed?

We appreciate that as we move into the growing season people will have more garden waste to dispose of.   Please help us by following these do's and don'ts:

Do

o    DO compost garden waste at home, here is a useful link  https://www.hants.gov.uk/wasteandrecycling/smartliving

o    DO cut the grass regularly and leave the cuttings on the lawn

o    DO bag and store garden waste until further notice

Don't

o    DON'T burn your waste, please consider your neighbours

o    DON'T leave garden waste out for collection on the kerbside

o    DON'T leave garden waste on the forest, this can be dangerous for free roaming animals

o    And...DON'T fly tip.  As the police would say, "Fly tipping is not an essential journey. With the extra police on the roads you should ensure you are only making essential journeys."

 

Information from Hampshire County Council: How to reduce waste while HWRCs are closed https://www.hants.gov.uk/News/27032020

 

What if I don't have enough black sacks?

We are delivering black sacks as per our normal schedule, we have prioritised this service to ensure that people can contain their waste. This is the link to our approximate delivery timetable: http://newforest.gov.uk/media/39372/sack-delivery-schedule/Pdf/FINAL_sacks_delivery_schedule.pdf

If you have run out of sacks, you can put your waste out in any available sack, but please make sure it is tied securely. We still have our regular supply of sacks being delivered to the depot, although our suppliers are prioritising deliveries to the NHS, so currently we will not be able to increase the delivery of sacks to customers.

 

How are you keeping your crews safe?

We appreciate that our operatives like many key workers are at increased risk. The role of a waste collector by its very nature means that operatives are sometimes in proximity, in a vehicle for example, and they must pick up rubbish bags that may contain hazardous or contaminated waste. The job they do is vital; so, we are doing all we can to mitigate this risk whilst ensuring that we continue to offer this critical service.

Here are some of the things we have put in place:

•         We have advised operatives where possible, to walk or drive in their own vehicles to the start of the rounds. This means that they do not have to sit in the cab with the driver.

•         We have staggered the of start times in our depots, to ensure fewer people are onsite at one time.

•         Operatives have always been strongly advised not to touch their faces and to regularly clean their hands whilst working. We have reinforced this message to all our staff.

•         Most of our vehicles have a sink and soap, those that do not are provided with antibacterial wipes.

•         Our crews always have worn gloves, and we are seeking supply of more so that they can be changed more frequently. 

•         Staff are being asked to take breaks outside of cab and follow social distancing.

•         We have advised the public on how to safely contain potentially contaminated waste.

Face Masks: Public Health England advise that face masks are NOT an effective way of controlling the spread of Covid-19.  It is likely that if the crew were to wear face masks, they would touch their face more to adjust or remove the mask during the day, increasing the risk.  Therefore, we have not issued face masks to our crew.  It is far more important to concentrate on the regular hand cleaning and ensure our crew, where possible, can exercise social distancing. 

 

Advice on how to store your rubbish for anyone with confirmed or possible Coronavirus or if you are self-isolating (COVID-19):

•    Double bag all waste that contains tissues
•    Do not put it out for collection for at least 72 hours

(Please see the information at the top of this page for more on this) 

 

Can I take recycling to the banks in supermarket car parks, etc?

We have received notice from The Salvation Army (our clothing/textile recycling bank contractor) that they have closed their operations. This means until further notice, textile recycling banks on Council land will not be emptied. Our waste collection team are also under pressure with increasing staff shortages. This means it may become more difficult for us to empty the recycling bins at our sites located at supermarkets and car parks across the district. In line with government advice please stay at home and do not visit our recycling bank sites. Overspill and uncontained waste could cause a health risk. For now recyclable materials can still be set out with normal kerbside collections. Please store unwanted clothing and textiles until further notice.

 

How are you telling people all this?

o    Regular updates on our website

o    Encouraging our communities to share our information safely

o    Giving local radio stations this information

o    Sharing updates with our Town & Parish Councils

o    Regular posts on social media

o    Adverts in the Advertiser & Times newspaper

 


 

Friday 27 March 2020:

Waste collections:

  • Our waste collection teams are working very hard to maintain critical waste collections for the whole of the district. However we are finding that many households are displaying much more waste than usual and we are struggling to collect all of this extra waste. So that we are able to continue collections for everyone, we ask that all households adhere to the following:
    • Only set out your normal household waste, we cannot collect:
      • house clearance or DIY waste  
      • garden waste
      • un-bagged waste, furniture or electricals
    • How to put your sacks out for collection; it's important you can identify your own sacks. Please help us by:
      • Putting your sacks out for collection at the edge of your own property
      • Do not stack-pile your sacks with your neighbours.
      • If your sacks are not collected on your collection day please take them back in and check our website for updates

Bring sites located at supermarkets & car parks:

We have received notice from The Salvation Army (our clothing/textile recycling bank contractor) that they have closed their operations. This means until further notice, textile recycling banks on Council land will not be emptied.

Our waste collection team are also under pressure with increasing staff shortages. This means it may become more difficult for us to empty the recycling bins at our bring sites located at supermarkets and car parks across the district.

In line with government advice please stay at home and do not visit our bring sites. Overspill and uncontained waste could cause a health risk.

For now recyclable materials can still be set out with normal kerbside collections. Please store unwanted clothing and textiles until further notice.


Friday 27 March 2020:

Environmental Health:

An update from our environmental health team for food businesses has been added to the following page - Businesses Advice - Offering Food Takeaway or Delivery During the Coronavirus Outbreak.

Some advice for consumers who may be using takeaway or food delivery services during this time can be found at - Consumers Advice - Takeaway Food During the Coronavirus Outbreak.


Thursday 26 March 2020: Waste services

How to put your sacks out for collection: We're working hard to deliver essential services, and we're prioritising collection of household rubbish and recycling. It's important you can identify your own sacks. Please help us at this time by putting your sacks out for collection at the edge of your own property and not stack-pilling your sacks with your neighbours. If your sacks are not collected on your collection day please take them back in and check our website for updates.

Refuse collections: Our crews have been given guidance on how to maintain social distancing and we are trying to adjust the way we carry out the service to follow this in a safe way, eg some loaders are going directly to their collection rounds rather that travelling in a refuse vehicle. Please bear with us as we try and maintain essential services for our community and still take care of our staff in their roles.  It is a hugely complicated process but there is lots of work going on and there will be some adjustments to refuse collections in the coming days so please keep an eye on our website announcements.  

Local Government Authority (LGA) statement: "Councils are leading local efforts to support communities through the coronavirus crisis. As councils prioritise protecting the vulnerable, there will be inevitable disruption to other important services, such as bin collections and street cleaning. Some councils are having to change their waste and recycling services as coronavirus impacts on their collection staff. They will continue to work hard to keep waste and recycling services working as effectively as possible."


Wednesday 25 March 2020: Garden waste collection service suspension

We have made the difficult decision to suspend the Garden Waste Collection service from 30 March 2020 until further notice. We are sorry for any inconvenience this may cause, however we are already experiencing staff shortages, and need to deploy our staff to the most critical services.

Please note whilst we plan to maintain the service until Friday 27 March, the situation is changing rapidly, if your bags are not collected please take them in and do not report as a missed bin.

All garden waste customers will be receiving a letter advising them of this within the next week, however if you know people that use our garden waste service who do not have access to online information, please pass on this advice.

Please see details below with advice depending on how you had paid for the service:

Direct Debit

If you had signed up to pay for this service by direct debit, please note this payment will not be collected in April. We have cancelled this payment run and will contact you again when we resume the service advising how and when we will collect the direct debit and how much it will be.

Payment via website, information office or over the phone (cash, card or cheque)

If you have paid for the coming year via one of the methods above, we will contact you again when the service resumes with details on how we can recompense you for this period of service suspension.

Please note - If you have joined the Garden Waste scheme in the last two weeks, please accept our apologies, as your welcome letter may cross with this letter in the post. If you are a new customer and expecting a delivery of a sack, please be assured we will deliver these once the service recommences. Similarly, if you requested a replacement sack in the last two weeks these will also be delivered once the service recommences.

Disposing of Garden Waste during suspension period

We ask where possible customers compost their garden waste at home, you can find lots of information to help you compost successfully on Hampshire County Council's website www.hants.gov.uk/wasteandrecycling/smartliving

Our customer service team have been extremely busy dealing with enquiries. Please refrain from contacting our customer services team on this matter. We will be in touch and will resume the service as soon as we can. Thank you for your understanding.


Tuesday 24 March 2020: Hampshire County Council's Household Waste Recycling Centres

Due to the latest guidance from government, Hampshire County Council have closed all their waste and recycling centres. At the moment, we are continuing kerbside collections as usual but will let you know if this changes. Keep checking here and on our Facebook and Twitter for the latest updates.


Monday 23 March 2020: Hampshire County Council's Household Waste Recycling Centres: Due to a huge increase in the number of people visiting Hampshire's Household Waste Recycling Centres restrictions have been introduced to allow sites to stay open and to operate safely for visitors and staff  https://hants.gov.uk/News/23032020HWRCs


Monday 23 March 2020: Garden waste service

We are no longer accepting new* subscriptions to our garden waste collection service. Staff are being redeployed to essential services.  Customers will not be able to sign up to the service until further notice.  We are still collecting for customers already signed up for this year's service, if you have already re-joined, or are a direct debit customer. 

*New subscriptions includes customers who were signed up last year but aren't currently subscribed for April 2020. 


19 March 2020 11:00  Update from our Operations services: Waste, recycling, open spaces, litter services, coastal

As of today (19/03/2020) we are continuing to operate essential services and are taking any necessary steps to keep our customers and staff safe in line with the latest advice from government.

A small number of our operational staff have taken the precaution to self-isolate. With this in mind, we have started to suspend some of our services to both minimise unnecessary social contact and to ensure that we are putting our efforts into keeping our most essential services running.

Our staff are also changing their ways of working; where possible our office-based staff are working from home to minimise close contact with colleagues and stop the spread of the virus. We have plans in place to support critical services and are working hard to ensure that this continues throughout the coming weeks:

Waste and recycling

·       All waste and recycling collections are currently still taking place as normal including glass, garden and health care waste.

·       Bookings for bulky waste collections have been suspended until further notice. However, if you have already booked a collection, we are anticipating that this will still take place.

Street Scene, Environmental Enforcement and Open Spaces

·       All services are currently operating as normal although we are expecting some delays or disruptions as some staff are currently being retrained to assist with refuse collections if needed

·       Members of the public who are looking to purchase or renew their parking clocks are being asked to do this on-line rather than visiting any of our information offices. http://newforest.gov.uk/parkingclocks

Environmental Health

·       Routine food hygiene inspections, taxi knowledge tests and safeguarding training have all been suspended until further notice.

·       Staff are seeking to support local food businesses including manufacturers and those who can operate as takeaways or delivery services, through the provision of advice and visits under some circumstances.

·      Environmental Protection will continue to receive alleged nuisance complaints from residents. However, until further notice district visits will not be undertaken unless deemed absolutely necessary.

Complaints will therefore be administered  via letter, e-mail or telephone calls and residents are encouraged to be considerate to one another during this period and ensure their activities do not cause a nuisance or additional stress to others.

We urge residents not to burn waste, including garden waste, due to the potential health and nuisance impact on neighbours.

 Please report only serious matters to us at this time.

Coastal and Civic Buildings

·       The Keyhaven River Warden Office is closed, please contact keyhavenriverwarden@nfdc.gov.uk or coastal.team@nfdc.gov.uk

·       The coastal team continue to carry out regular inspections of the coast line.

Over the next few weeks we do expect further disruption to our services. If changes do start to happen, be assured that this is because we are deploying our staff to the most critical services, and that we are doing this so that we can provide the best possible service to our residents. The health, safety and wellbeing of our staff and the general public is as ever, our priority, and we will be taking any precautions we can to ensure that this maintained within our operations.


18 March 2020 

Waste and recycling collections

  • Waste and recycling collections are currently continuing as normal.  For details of the collection dates for your home visit; www.newforest.gov.uk/findyourcollection
  • Garden Waste Collections are currently continuing as normal. 
  • Glass collections are  currently continuing as normal.
  • Bulky item collections have been suspended until further notice.

17 March 2020 13:23

Bulky waste

So that we can prioritise our staff on essential duties, we will not be taking any new bookings for bulky household waste collections until further notice. If a collection has already been booked it will go ahead at the moment.  Our apologies for any inconvenience and thank you for your understanding.  


17 March 2020 12:25

Great British Spring Clean 

In light of the most recent government advice on Coronavirus, Keep Britain Tidy has postponed the Great British Spring Clean. We have therefore suspended all litter picks that have been registered with us. Anyone who has registered a litter pick with us will be contacted.

More information from Keep Britain Tidy.

 

Updated: 8 Apr 2020
Powered by GOSS iCM